Welch Allyn EKG
SN: 21100011221423
Spot where the paper prints off is missing a piece.
Tech needs to evaluate what is broken/missing
https://www.ebiotrack.com/workorder.php?wo=69774
11/19 KWeiss, Placed w/o in serviced and chattered tech evaluation w/o will need to be closed for a repair case to be created to quote.
11/18/2025 CRamen scheduled for Wednesday 11/19/2025 with tech arrival between 9-11 via logged email.
11/18/2025 CRamen left a vm for a returned call to schedule. (Vincent 4hr RT) Placeholder 11/19
🔧Work Performed
Evaluated unit. EKG CP150 printer platen is broken and has lost the bearings on one side. The platen is not sold separately, so the entire tray assembly will need to be replaced. .Tray Paper Assembly — CP150-0009. Follow up needed
🔍Technician Findings
EKG CP150 printer platen is broken and has lost the bearings on one side. The platen is not sold separately, so the entire tray assembly will need to be replaced.
⚠️Problem Description
Welch Allyn EKG
SN: 21100011221423
Spot where the paper prints off is missing a piece.
Tech needs to evaluate what is broken/missing
https://www.ebiotrack.com/workorder.php?wo=69774
📧
Email:RE: [EXTERNAL]_EMSAR Request for service at NaphCare - HAMILTON COUNTY JAIL - 5058 (Email to schedule service)
Completed Nov 18, 2025
From: sarah.jackson2@naphcare.com
To: cramen@emsar.com
Hi. Wednesday 11/19/2025 between 9a-11a works for me. Onsite Access RequirementsAre there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)- Please make sure you have your driver license with you. When you check in downstairs, they will use it to give you a visitors pass. Onsite Point of ContactWill you be the onsite point of contact on the scheduled date?- Yes I will be he
📧
Email: EMSAR Request for service at NaphCare - HAMILTON COUNTY JAIL - 5058 (Email to schedule service)
Completed Nov 18, 2025
To: sarah.jackson2@naphcare.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at NaphCare - HAMILTON COUNTY JAIL - 5058 (Email to schedule service)
Body:
Hi Sarah Jackson,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Welch Allyn EKG
SN: 21100011221423
Spot where the paper prints off is missing a piece.
Tech needs to evaluate what is broken/missing
Here’s the location information we have on file:
Location:
NaphCa
📋
Outbound to +15139466569
Completed Nov 18, 2025
11/18/2025 CRamen left a vm for a returned call to schedule.
Nov 19, 2025 9:52pm
@Vincent Nyathi Vincent, this evaluation w/o will need to be closed so a follow up repair case can be created for quoting. A repair can not be completed on an evaluation w/o.
Nov 19, 2025 9:53pm
@Vincent Nyathi I moved it from incomplete to serviced.
📅
WO-01315657 - Evaluation - Cincinnati - NaphCare - HAMILTON COUNTY JAIL - 5058
Nov 19, 2025 11:00am – 12:00pm
Work Order: WO-01315657
Account: NaphCare
Customer Case Number:
Location: NaphCare - HAMILTON COUNTY JAIL - 5058
Address: 1000 Sycamore Street, Cincinnati, OH 45202
Manufacturer:
Model #:
Serial #:
Contact Name: Sarah Jackson
Contact Phone: 513-946-6569
Contact Email: sarah.jackson2@naphcare.com
JPG
IMG20251119120750
Nov 19, 2025
JPG
IMG20251119120755
Nov 19, 2025
Timeline
📞
Case Linked Nov 17, 10:48 AM
Case Number:00544375
Subject:Urgent EKG L2 review - HCP
Status:Closed
📋
▶
2
Work Order Created Nov 17, 5:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Nov 18, 1:22 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Vincent Nyathi
🗓️
▶
2
Status: Scheduled Nov 18, 2:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-11-19T16:00:00.000+0000
🔧
Status: Tech On Site by Vincent NyathiNov 19, 11:48 AM
From:Scheduled
To:Tech On Site
Duration in Previous:21h 21m
⏱️
▶
2
5x Labor Added Nov 19, 8:56 PM
5x Labor Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⚠️
Status: Incomplete by Vincent NyathiNov 19, 9:09 PM
From:Completed, Tech On Site
To:Incomplete, Completed
Duration in Previous:9h 21m, 0m
✔️
Status: Completed by Keith WeissNov 19, 9:38 PM
From:Incomplete
To:Completed
Duration in Previous:28m
⏳2.3 business days
🏁
▶
2
Status: Closed Nov 21, 11:37 AM
Status: Closed → Status: Closed
🏁
Status: Closed by Vincent Nyathi
From:Incomplete
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Nov 24, 11:48 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️9.0 business days
🧾
Invoice Created Dec 8, 5:15 PM
Invoice Number:247422
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)