Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315890 ↗ ServiceMax

MOUNT LAUREL TOWNSHIP EMS • Repair • P7

📍 MOUNT LAUREL TOWNSHIP EMS - Masonville Rd. — 201 Masonville Rd., Mount Laurel NJ, 08054

Nov 18, 2025 → Dec 19, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 1, 2025
✗ SLA Missed (4 biz days late)
Active: 11 biz days
Paused: 10 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Nov 18 → Dec 4, 2025
10 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
5d
▶ Clock Running
Status: Assigned
Dec 4 → Dec 11, 2025
5 business days (counted)
Running total: 5 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 19, 2025
6 business days (counted)
Running total: 11 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 11 of 7 biz days used
Created: Nov 18, 2025 Completed: Dec 19, 2025
Business Days Used 11 / 7
0 7d budget +4d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 7
Nov 18 → Nov 18 L2 Screening ▶ Running 0 0 / 7
Nov 18 → Dec 4 Awaiting Parts ⏸ Paused 10 —
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0 / 7
Dec 4 → Dec 11 Assigned ▶ Running 5 5 / 7
Dec 11 → Dec 19 Scheduled ▶ Running 6 11 / 7
Dec 19 → Dec 19 Tech On Site ▶ Running 0 11 / 7
Dispatch 0.0d
Material Management 11.0d
Coordinators 12.6d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.0 days
Over SLA
Coordinators
12.6 days
Over SLA
Field Work
0.1 days
Created: Nov 18, 2025 Due: Dec 15, 2025 Completed: Dec 19, 2025 (3 days late)
📅
22.0 days Total Age
⏱️
11.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
18.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00544415
Needs quote
Closed
Q-00031175 Follow up to WO-01309189 Inspection #: 30676 Asset ID: 13323767 Model: Stryker Medical - 6252 Stair-Pro Notes: CRACKED SEAT BACK; NEEDS (1) 6250-001-116 (11) 0025-182-000 BLIND RIVET Disinfect and cleaned stair chair, restraints, and accessories. All fasteners are secure. All welds and assemblies are free from deflection or cracks. All articulating and telescopic assemblies pivot and lock in all positions. Track frame, mechanism and springs are intact and operational. Belts are free from high wear or fraying. Cycle tested chair in all positions, product fully operational. Reviewed inspection results with customer, and returned product to service. Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Hamilton
Owner
Jessica Sells
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01315890 (current) Invoiced
Repair • Chris Galasso
Created: Nov 18, 2025 • Closed: Dec 19, 2025
Completed with significant delays
Invoiced • 106 days old
🚨
Primary Delay 11.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 18.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
11.0d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
5.6d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11 MOwens Called and spoke to John Hamilton. I told him one WO is still in awaiting parts. He said to go ahead and schedule the visit for the other repair WOs. Scheduling for the first available day on he tech's calendar Friday 12/19 with arrival between 8-9am.

12/8 MOwens Awaiting parts on 5 other repair WOs for this location.

12/8/25 RBerry- Updated due date based on parts. Parts should ship out today.


12/5 MOwens Part has not shipped out yet.

🔧 Work Performed
REPLACED SEAT BACK USING 11 RIVETS; TESTED GOOD
🔍 Technician Findings
CRACKED SEAT BACK
⚠️ Problem Description
Q-00031175 Follow up to WO-01309189 Inspection #: 30676 Asset ID: 13323767 Model: Stryker Medical - 6252 Stair-Pro Notes: CRACKED SEAT BACK; NEEDS (1) 6250-001-116 (11) 0025-182-000 BLIND RIVET Disinfect and cleaned stair chair, restraints, and accessories. All fasteners are secure. All welds and assemblies are free from deflection or cracks. All articulating and telescopic assemblies pivot and lock in all positions. Track frame, mechanism and springs are intact and operational. Belts are free from high wear or fraying. Cycle tested chair in all positions, product fully operational. Reviewed inspection results with customer, and returned product to service. Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device https://www.ebiotrack.com/workorder.php?wo=69776
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Nov 17, 12:22 PM
Case Number: 00544415
Subject: Needs quote
Status: Closed
📋
▶
4 Work Order Created Nov 18, 9:21 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00085466
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2m
🚨 11.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Dec 4, 11:25 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 16d 2h
👷
▶
2 Technician Assigned Dec 4, 1:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 31m
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Dec 11, 1:55 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 6d 23h
⏳ 3.0 business days
🔩
3x Parts Added Dec 15, 10:02 AM
Type: Parts, Expenses
Status: Open
Qty: 1, 11
⚠️ 5.0 business days
🔧
Status: Tech On Site by Chris Galasso Dec 19, 11:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 21h
⏱️
▶
2 3x Labor Added Dec 19, 11:38 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 29m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 22, 5:37 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249790

Bottlenecks

Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours

🔗 Related Artifacts

📞
Case 00544415
Closed
📦
Parts Order 00085466
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Chris Galasso
Scheduled
Dec 19, 8:00 AM
Created
Nov 18, 9:21 AM
Invoice #
SM-249790

Work Details (6)

Name Type Status Qty Amount Date
WL-03037734 Parts Open 1 $166.05 Dec 15, 10:02 AM
WL-03037735 Parts Open 11 $77.11 Dec 15, 10:02 AM
WL-03037736 Expenses Open 1 $0.00 Dec 15, 10:02 AM
WL-03043355 Labor Open 1 $0.00 Dec 19, 11:38 AM
WL-03043356 Labor Open 0.75 $0.00 Dec 19, 11:38 AM
WL-03043357 Travel Open 18 $0.00 Dec 19, 11:38 AM

Details