Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315905 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Inventory • PC

📍 Craig Walker Trunk Stock — 5411 Barbarosa Rd., Gulf Breeze FL, 32563

Nov 18, 2025 → Nov 18, 2025

✅ Completed

PC

SLA Clock

Per client agreement · Target: Nov 18, 2025

✓ SLA Met

Active: 0 biz days

🕐 Clock stopped: Tech Off Site (Nov 18, 2025)

▶ Clock Running

Status: Created

Nov 18 → Nov 18, 2025

0 business days (counted)

Running total: 0 of ? biz days used

0d

▶ Clock Running

Status: Ready for Scheduling

Nov 18 → Nov 18, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Assigned

Nov 18 → Nov 18, 2025

0 business days (counted)

Running total: 0 of ? biz days used

0d

▶ Clock Running

Status: Scheduled

Nov 18 → Nov 18, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Tech On Site

Nov 18 → Nov 18, 2025

0 business days (counted)

Running total: 0 of ? biz days used

Created: Nov 18, 2025 Tech Off Site: Nov 18, 2025

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Nov 18 → Nov 18	Created	▶ Running	0	0
Nov 18 → Nov 18	Ready for Scheduling	▶ Running	0	0
Nov 18 → Nov 18	Assigned	▶ Running	0	0
Nov 18 → Nov 18	Scheduled	▶ Running	0	0
Nov 18 → Nov 18	Tech On Site	▶ Running	0	0

Dispatch 0.0d

Coordinators 1.0d

Field Work 0.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.0 days

Field Work
0.0 days

Created: Nov 18, 2025 Due: Nov 18, 2025 Completed: Nov 19, 2025 (on time)

📅

1.0 days Total Age

⏱️

1.0d in Closed Longest Stage

🔄

5 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →

🎫

Case #00544671

Inventory Work Order Request Urgent

Closed

Please create a trunk stock inventory work order for Craig Walker. The scheduled, end and due date should be 11/18/25.

Priority

High

Origin

Email

Reason

New Case

Contact

Mark Franks

Owner

Kimberly Hardison

Created

Nov 18, 2025

Work Orders from this Case (1)

WO-01315905 (current) Invoiced

Inventory • Craig Walker

Created: Nov 18, 2025 • Closed: Nov 18, 2025

Completed on schedule

Invoiced • 106 days old

✅

No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.8d / 1.0d SLA

Scheduled

0.3d / 2.0d SLA

Tech Off Site

0.0d / 2.0d SLA

Closed

1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Inventoried Trunk Stock                    

🔍 Technician Findings

                        Inventory  Checklist                    

⚠️ Problem Description

                        Please create a trunk stock inventory work order for Craig Walker. The scheduled, end and due date should be 11/18/25.                    

Timeline

📞

Case Linked Nov 18, 9:54 AM

Case Number: 00544671

Subject: Inventory Work Order Request Urgent

Status: Closed

📋

▶

2 Work Order Created Nov 18, 10:48 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

3 Technician Assigned Nov 18, 4:54 PM

Technician Assigned → Status: Assigned → Dispatch Scheduled

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling, Assigned

To: Assigned, Scheduled

Duration in Previous: 6h 4m, 0m

📅

Dispatch Scheduled by Abby Jinerson

Scheduled For: 2025-11-18T14:00:00.000+0000

🔧

▶

2 Status: Tech On Site Nov 18, 6:55 PM

Status: Tech On Site → 2x Labor Added

⏱️

2x Labor Added

Type: Labor

Status: Open

Qty: 4, 1.5

✔️

Status: Completed by Craig Walker Nov 18, 7:03 PM

From: Tech Off Site, Completed

To: Completed, Closed

Duration in Previous: 7m, 0m

📄

Status: Ready to Bill by Diane Patton Nov 19, 4:21 PM

From: Closed, Ready to Bill, Invoice Pending

To: Ready to Bill, Invoice Pending, Invoiced

Duration in Previous: 21h 17m, 0m

⏳ 3.0 business days

🧾

Invoice Created Nov 23, 7:18 PM

Invoice Number: SM-247014

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞

Case 00544671

Closed

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Inventory

Branch

N/A

Technician

Craig Walker

Scheduled

Nov 18, 9:00 AM

Created

Nov 18, 10:48 AM

Invoice #

SM-247014

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03012009	Labor	Open	4	$0.00	Nov 18, 7:00 PM
WL-03012010	Labor	Open	1.5	$0.00	Nov 18, 7:00 PM