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WO-01315929 ↗ ServiceMax

HCA Urgent Care • Misc. Inspection • P5

📍 CareNow - Bastrop — 717 TX-71 West, Suite 500, Bastrop TX, 78602

Nov 18, 2025 → Dec 6, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 25, 2025
✗ SLA Missed (6 biz days late)
Active: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Nov 18 → Nov 24, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 6, 2025
7 business days (counted)
Running total: 11 of 5 biz days used
Created: Nov 18, 2025 Completed: Dec 6, 2025
Business Days Used 11 / 5
0 5d budget +6d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 5
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 0 / 5
Nov 18 → Nov 24 Assigned ▶ Running 4 4 / 5
Nov 24 → Dec 6 Scheduled ▶ Running 7 11 / 5
Dispatch 0.0d
Coordinators 12.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.8 days
Over SLA
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Dec 6, 2025 (10 days late)
📅
11.8 days Total Age
⏱️
8.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
12.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544562
L2 review
Closed
Miscellaneous Equipment Inspection Quidel - Sofia2 SN-25027296 inspection Tech to inspection, EST, Operational Testing. https://www.ebiotrack.com/inspection.php?iid=31281
Priority
High
Origin
Phone
Reason
New Case
Contact
Desiray Chavira
Owner
Kimberly Hardison
Created
Nov 17, 2025
Work Orders from this Case (1)
WO-01315929 (current) Invoiced
Misc. Inspection • Anthony Wirth
Created: Nov 18, 2025 • Closed: Dec 6, 2025
Completed with significant delays
Invoiced • 106 days old
🚨
Primary Delay 8.0 days stuck in "Scheduled"
⏱️
Total Delay 12.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.8d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Travel on Wo 1293207

11/24/2025 LHill-Called 512-332-2273 for Desiray Chavira. She confirmed that 12/5 with tech arrival between 9-11 will work for her.


11/19 KKelch called Desiray to schedule for 11/20 between 3 and 4 pm. Advised to call back after 10 am. 

11/18 KKelch called Desiray to schedule for 11/20 between 2:30 and 3:30 pm. Advised to call back tomorrow

🔧 Work Performed
Checked the unit and did some troubleshooting steps. When non of the steps worked i called tech support for the unit and they said the unit can not be fix and will need to be swapped out. They are sending a replacement.
🔍 Technician Findings
Unit is not functional.
⚠️ Problem Description
Miscellaneous Equipment Inspection Quidel - Sofia2 SN-25027296 inspection Tech to inspection, EST, Operational Testing. https://www.ebiotrack.com/inspection.php?iid=31281

Timeline

📞
Case Linked Nov 17, 5:00 PM
Case Number: 00544562
Subject: L2 review
Status: Closed
📋
▶
2 Work Order Created Nov 18, 12:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 18, 12:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Nov 24, 10:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-12-05T15:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Nov 25, 9:35 AM
Scheduled For: 2025-12-05T15:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
2 3x Labor Added Dec 6, 7:56 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 20h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 10, 9:39 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248635

Bottlenecks

Assigned
Duration: 4.8 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00544562
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Dec 5, 10:00 AM
Created
Nov 18, 12:13 PM
Invoice #
SM-248635

Work Details (3)

Name Type Status Qty Amount Date
WL-03029151 Labor Open 1 $149.00 Dec 6, 7:56 AM
WL-03029152 Labor Open 3 $0.00 Dec 6, 7:56 AM
WL-03029153 Travel Open 127 - Dec 6, 7:56 AM

Details