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WO-01316050 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell - South Rainbow (PIPC) — 915 South Rainbow Boulevard, Las Vegas NV, 89145

Nov 18, 2025 → Jan 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (34 biz days late)
Active: 41 biz days
🕐 Clock stopped: Tech Off Site (Jan 21, 2026)
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Nov 18 → Dec 30, 2025
27 business days (counted)
Running total: 27 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 21, 2026
14 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Nov 18, 2025 Tech Off Site: Jan 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 0
Nov 18 → Dec 30 Assigned ▶ Running 27 27
Dec 30 → Jan 21 Scheduled ▶ Running 14 41
Jan 21 → Jan 21 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 42.5d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.5 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 18, 2025 Due: Jan 30, 2026 Completed: Jan 21, 2026 (9 days early)
📅
41.5 days Total Age
⏱️
27.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
41.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544615
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 84 pieces (as of 2024 Inspection) https://www.ebiotrack.com/inspection.php?iid=31270
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marisela Williams
Owner
Scott Berry
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316050 (current) Invoiced
Inspection • Michael Russell
Created: Nov 18, 2025 • Closed: Jan 21, 2026
Completed with significant delays
Invoiced • 106 days old
🚨
Primary Delay 27.4 days stuck in "Assigned"
⏱️
Total Delay 41.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
27.4d / 0.5d SLA
Scheduled
14.9d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-30 Mburris email from POC Marisela to set 1-20

11-18 Mburris email sent to POC

🔧 Work Performed
performed inspection and calibration
🔍 Technician Findings
calibration and inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 84 pieces (as of 2024 Inspection) https://www.ebiotrack.com/inspection.php?iid=31270

Timeline

📞
Case Linked Nov 18, 6:01 AM
Case Number: 00544615
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 18, 2:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 18, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 5m
🚨 28.0 business days
🗓️
▶
2 Status: Scheduled Dec 30, 11:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-01-02T20:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Jan 2, 3:47 PM
Scheduled For: 2026-01-20T20:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Michael Burris Jan 12, 3:45 PM
Scheduled For: 2026-01-20T21:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Michael Burris Jan 15, 10:28 AM
Scheduled For: 2026-01-21T21:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Jan 19, 12:15 PM
Scheduled For: 2026-01-21T22:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Michael Russell Jan 21, 3:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 3h
⏱️
2x Labor Added Jan 21, 3:57 PM
Type: Labor, Travel
Status: Open
Qty: 1, 20
🚗
Status: Tech Off Site by Michael Russell Jan 21, 5:35 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 19m
⏱️
▶
2 Labor Added Jan 21, 5:42 PM
Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 7m, 0m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Jan 23, 3:56 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 6.0 business days
🧾
Invoice Created Jan 30, 7:58 PM
Invoice Number: SM-252136

Bottlenecks

Assigned
Duration: 27.4 business days (threshold: 4.0 business hours)
Exceeded by 26.9 business days
Scheduled
Duration: 14.9 business days (threshold: 2.0 business days)
Exceeded by 12.9 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00544615
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Jan 21, 5:00 PM
Created
Nov 18, 2:41 PM
Invoice #
SM-252136

Work Details (3)

Name Type Status Qty Amount Date
WL-03073750 Labor Open 1 $0.00 Jan 21, 3:57 PM
WL-03073751 Travel Open 20 - Jan 21, 3:57 PM
WL-03073945 Labor Open 6.5 $1,292.00 Jan 21, 5:42 PM

Details