Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 39 pieces (as of 2025 Inspection)
https://www.ebiotrack.com/inspection.php?iid=31271
1/13 MOwens POC for this location Terrelle Dillard replied back that Wed afternoon is the best time to schedule. Replied back to confirm scheduling the inspection visit for 1/21 from 1-4pm.
1/2 MOwens Sent email to Caroline Gillespie since she scheduled the last visit with us.
🔧Work Performed
1/21/26- EColon- Arrived onsite, checked in with POC. Completed inspections on 39 items, archived 2 items
🔍Technician Findings
Annual Inspection
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 39 pieces (as of 2025 Inspection)
https://www.ebiotrack.com/inspection.php?iid=31271
From: mowens@emsar.com
To: TDillard7@centerwell.com, CGillespie4@centerwell.com
Scheduling the visit for next Wed. 1/21 with tech arriving between 1-2pm.
Melissa
From: Terrelle Dillard <TDillard7@centerwell.com>
Sent: Tuesday, January 13, 2026 3:12 PM
To: Melissa Owens <mowens@emsar.com>; Caroline Gillespie <CGillespie4@centerwell.com>
Subject: RE: Centerwell - Wilkinson Location Annual Tagged Equipment Inspection
Wednesday afternoons are the best time.
From: Me
From: mowens@emsar.com
To: cgillespie4@centerwell.com
Caroline
I am reaching out as the annual inspection on the tagged medical equipment at this location in Charlotte NC is due in Jan. What days work the best to schedule the inspection visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.co
📅
WO-01316058 - Inspection - Charlotte - Centerwell - Wilkinson
Jan 21, 2026 1:30pm – 5:00pm
Work Order: WO-01316058
Account: CenterWell (Humana)
Customer Case Number:
Location: Centerwell - Wilkinson
Address: 3512 Wilkinson Blvd Suite 130, Charlotte, NC 28208
Manufacturer:
Model #:
Serial #:
Contact Name: Kim Thomas
Contact Phone: 4048255749
Contact Email: kthomas112@humana.c
Timeline
📞
Case Linked Nov 18, 6:01 AM
Case Number:00544616
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 18, 2:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 19, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 21m
🚨36.0 business days
🗓️
▶
2
Status: Scheduled Jan 13, 3:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-21T18:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Melissa OwensJan 15, 2:28 PM
Scheduled For:2026-01-21T18:30:00.000+0000
⏳4.0 business days
🚗
Travel Added Jan 21, 1:45 PM
Type:Travel
Status:Open
Qty:13
🚗
Travel Added Jan 21, 3:52 PM
Type:Travel
Status:Open
Qty:93
🔧
▶
2
Status: Tech On Site Jan 21, 6:12 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:0.5, 2.5
✔️
Status: Completed by Eric ColonJan 21, 6:24 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:12m, 0m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Jan 23, 4:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Jan 23, 5:26 PM
Invoice Number:SM-252138
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Assigned
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)