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WO-01316091 ↗ ServiceMax

Bedford Ambulatory Surgical Center • Misc. Inspection • P5

📍 Bedford Ambulatory Surgical Center — 11 Washington Place, Bedford NH, 03110

Nov 18, 2025 → Dec 1, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 25, 2025
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 24, 2025
3 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 4 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 2, 2025
4 business days (counted)
Running total: 8 of 5 biz days used
Created: Nov 18, 2025 Completed: Dec 2, 2025
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 5
Nov 18 → Nov 19 Ready for Scheduling ▶ Running 1 1 / 5
Nov 19 → Nov 19 Assigned ▶ Running 0 1 / 5
Nov 19 → Nov 24 Scheduled ▶ Running 3 4 / 5
Nov 24 → Nov 24 Entered ▶ Running 0 4 / 5
Nov 24 → Nov 24 Assigned ▶ Running 0 4 / 5
Nov 24 → Dec 2 Scheduled ▶ Running 4 8 / 5
Dispatch 0.0d
Coordinators 10.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.0 days
Over SLA
Billing
0.0 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Dec 2, 2025 (6 days late)
📅
7.9 days Total Age
⏱️
4.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544635
FW: Bypass: New equipment
Closed
New Miscellaneous Equipment Inspection We have a new microscope that came in on Friday that needs to be checked in as soon as you can get us on the schedule. https://www.ebiotrack.com/inspection.php?iid=31307
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trisha Caron
Owner
Scott Berry
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316091 (current) Invoiced
Misc. Inspection • David Cavaco
Created: Nov 18, 2025 • Closed: Dec 1, 2025
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 4.3 days stuck in "Scheduled"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
8.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20 KSmith -- Kelly requested 3pm or after. They also have 2 more units that need checked

11/19 KSmith -- Scheduled for 12/1 with Kelly, anytime after 2pm

11/19 KSmith -- Responded to Kelly's email to schedule for 12/1. Awaiting response. All FSEs are booked out with PTO/Holiday's

🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection
⚠️ Problem Description
New Miscellaneous Equipment Inspection We have a new microscope that came in on Friday that needs to be checked in as soon as you can get us on the schedule. https://www.ebiotrack.com/inspection.php?iid=31307

Timeline

📞
Case Linked Nov 18, 8:17 AM
Case Number: 00544635
Subject: FW: Bypass: New equipment
Status: Closed
📋
▶
2 Work Order Created Nov 18, 3:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 19, 8:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 27m
📅
▶
2 Dispatch Scheduled Nov 19, 10:40 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2h 28m
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 20, 11:45 AM
Scheduled For: 2025-12-01T20:00:00.000+0000
⏳ 3.0 business days
🆕
▶
3 Status: Entered Nov 24, 12:04 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-01T20:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Dec 1, 4:45 PM
Type: Labor
Status: Open
Qty: 1, 3.5
✔️
Status: Completed by DAVID CAVACO Dec 1, 10:36 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 10h, 0m
⏳ 2.2 business days
📄
▶
3 Status: Ready to Bill Dec 3, 4:43 PM
Status: Ready to Bill → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1m, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 35.9 business days
🧾
Invoice Created Jan 26, 9:27 AM
Invoice Number: SM-248124

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00544635
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Dec 1, 3:00 PM
Created
Nov 18, 3:44 PM
Invoice #
SM-248124

Work Details (3)

Name Type Status Qty Amount Date
WL-03022714 Labor Open 1 $0.00 Dec 1, 4:45 PM
WL-03022715 Labor Open 1 $149.00 Dec 1, 4:45 PM
WL-03022716 Labor Open 3.5 $0.00 Dec 1, 4:45 PM

Details