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WO-01316093 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Meissner Filtration Products Inc — 1001 Flynn Rd, CAMARILLO CA, 93012

Nov 18, 2025 → Feb 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (16 biz days early)
Active: 51 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Nov 18 → Jan 9, 2026
34 business days (counted)
Running total: 34 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Jan 9 → Feb 4, 2026
17 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Nov 18, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 0
Nov 18 → Jan 9 Assigned ▶ Running 34 34
Jan 9 → Feb 4 Scheduled ▶ Running 17 51
Feb 4 → Feb 4 Tech On Site ▶ Running 0 51
Dispatch 0.0d
Coordinators 51.8d
Field Work 1.3d
Billing 16.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
51.8 days
Over SLA
Field Work
1.3 days
Billing
16.3 days
Over SLA
Created: Nov 18, 2025 Due: Feb 28, 2026 Completed: Feb 5, 2026 (23 days early)
📅
52.0 days Total Age
⏱️
33.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
64.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544998
6008152838
Closed
28R SYS-LC-1260-E Contract ends 02/07/2026 repair included PM PM only - customer supplies the UV lamp G1330BR DEBAK11897 Certified Pre-owned Thermostat G1312BR DEACB05250 Cert Pre-owned 1200 Bin Pump SSV + ASW G1362AR DEAA604506 Certified Pre-Owned 1200/1260 RI Detec. G1329BR DEAAC38167 Agilent Cert. Pre-owned 1200 Autosampler G1315D DEAA202071 1260 Diode Array Detector VL G1316AR DEAES41036 Cert Pre-owned 1200/1260 Therm Column
Priority
High
Origin
Web
Reason
New Case
Contact
Stephanie Garcia
Owner
Leona Coonrod
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316093 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Nov 18, 2025 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 106 days old
🚨
Primary Delay 33.8 days stuck in "Assigned"
⏱️
Total Delay 64.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
33.8d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
16.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Hermilo Solano ARP to site is 71 miles. Zone 2
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed except the Intensity Test. Customer is aware of the failed test and will purchase a new lamp. The part number of the lamp was sent to customer via email.
🔍 Technician Findings
N/A Intensity Test failed. Customer will need to purchase a new lamp and replace the old lamp.
⚠️ Problem Description
28R SYS-LC-1260-E Contract ends 02/07/2026 repair included PM PM only - customer supplies the UV lamp G1330BR DEBAK11897 Certified Pre-owned Thermostat G1312BR DEACB05250 Cert Pre-owned 1200 Bin Pump SSV + ASW G1362AR DEAA604506 Certified Pre-Owned 1200/1260 RI Detec. G1329BR DEAAC38167 Agilent Cert. Pre-owned 1200 Autosampler G1315D DEAA202071 1260 Diode Array Detector VL G1316AR DEAES41036 Cert Pre-owned 1200/1260 Therm Column
📄 Description
Refurb. 1200/1260 binary pump
📞 Call Description
FEB 2026 LC PM

Timeline

📞
▶
4 Case Linked Nov 18, 3:48 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01316093
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
🚨 34.0 business days
🗓️
▶
2 Status: Scheduled Jan 8, 9:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-02-04T17:30:00.000+0000
🚨 18.3 business days
🔧
Status: Tech On Site by Hermilo Solano Feb 4, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 15h
⏱️
10x Labor Added Feb 4, 6:34 PM
Type: Labor, Expenses, Travel, Parts
Status: Open
Qty: 2.25, 6, 2.6666666666667, 1, 72
✔️
Status: Completed by Hermilo Solano Feb 4, 6:42 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 43m
⏱️
▶
2 Labor Added Feb 4, 11:27 PM
Labor Added → Status: Closed
🏁
Status: Closed by Hermilo Solano
From: Completed
To: Closed
Duration in Previous: 4h 46m
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 4:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 28m
🚨 16.7 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 33.8 business days (threshold: 4.0 business hours)
Exceeded by 33.3 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Ready to Bill
Duration: 16.3 business days (threshold: 1.0 business days)
Exceeded by 15.3 business days

🔗 Related Artifacts

📞
Case 00544998
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Feb 4, 12:30 PM
Created
Nov 18, 3:49 PM
Invoice #
SM-255302

Work Details (11)

Name Type Status Qty Amount Date
WL-03091970 Labor Open 2.25 $0.00 Feb 4, 6:34 PM
WL-03091971 Labor Open 6 $513.00 Feb 4, 6:34 PM
WL-03091972 Labor Open 2.6666666666667 $0.00 Feb 4, 6:34 PM
WL-03091973 Expenses Open 1 $0.00 Feb 4, 6:34 PM
WL-03091974 Travel Open 72 $359.00 Feb 4, 6:34 PM
WL-03091975 Travel Open 72 $0.00 Feb 4, 6:34 PM
WL-03091976 Parts Open 1 $0.00 Feb 4, 6:34 PM
WL-03091977 Parts Open 2 $0.00 Feb 4, 6:34 PM
WL-03091978 Parts Open 1 $0.00 Feb 4, 6:34 PM
WL-03091979 Parts Open 1 $0.00 Feb 4, 6:34 PM
WL-03092383 Labor Open 0.5 $0.00 Feb 4, 11:27 PM

Details