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WO-01316120 ↗ ServiceMax

Open Cities Health Center • Inspection • PSM

📍 St Paul City School - Wolves Clinic — 215 University Ave W, St Paul MN, 55103

Nov 18, 2025 → Nov 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (4 biz days early)
Active: 2 biz days
🕐 Clock stopped: Tech Off Site (Nov 20, 2025)
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 18, 2025 Tech Off Site: Nov 20, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Nov 19 Ready for Scheduling ▶ Running 1 1
Nov 19 → Nov 19 Assigned ▶ Running 0 1
Nov 19 → Nov 19 Scheduled ▶ Running 0 1
Nov 19 → Nov 19 Entered ▶ Running 0 1
Nov 19 → Nov 19 Assigned ▶ Running 0 1
Nov 19 → Nov 20 Scheduled ▶ Running 1 2
Nov 20 → Nov 20 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 3.2d
Field Work 1.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.2 days
Over SLA
Field Work
1.2 days
Created: Nov 18, 2025 Due: Dec 18, 2025 Completed: Nov 21, 2025 (27 days early)
📅
2.7 days Total Age
⏱️
1.4d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544708
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=31277
Priority
Standard
Origin
Email
Reason
New Case
Contact
Todd Moultrie
Owner
Scott Berry
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316120 (current) Invoiced
Inspection • Jon Kuehl
Created: Nov 18, 2025 • Closed: Nov 20, 2025
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 1.4 days stuck in "Scheduled"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


11/19/2025 LHill-rec'd call from Todd Moultrie at 651-290-9200. He confirmed he is the contact.


Scheduling ahead needed: No.


Certain day or time: M-F 8AM-5PM. Tech can come anytime.


Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility: No


11/19/2025 LHill-LM at 651-290-9223 for Todd Moultrie to confirm contact & equipment.

🔧 Work Performed
Performed initial inspection. All units returned to service. Inspection complete.
🔍 Technician Findings
All unit working upon arrival
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=31277

Timeline

📞
Case Linked Nov 18, 10:51 AM
Case Number: 00544708
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 18, 4:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 19, 12:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 34m
🗓️
▶
2 Status: Scheduled Nov 19, 1:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-25T14:00:00.000+0000
🆕
▶
4 Status: Entered Nov 19, 3:51 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Jon Kuehl
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-20T18:00:00.000+0000
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 2m
🔧
Status: Tech On Site by Jonathan Kuehl Nov 20, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 9m
🚗
Status: Tech Off Site by Jonathan Kuehl Nov 20, 1:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 34m
✔️
▶
3 Status: Completed Nov 20, 9:53 PM
Status: Completed → 6x Labor Added → Status: Closed
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.18333333333333, 1.5833333333333, 0.38333333333333, 10
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.3 business days
📄
▶
2 Status: Ready to Bill Nov 22, 2:27 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 1.0 business days
🧾
Invoice Created Nov 24, 1:03 PM
Invoice Number: SM-247398

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00544708
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jon Kuehl
Scheduled
Nov 20, 1:00 PM
Created
Nov 18, 4:34 PM
Invoice #
SM-247398

Work Details (6)

Name Type Status Qty Amount Date
WL-03015677 Labor Open 0.18333333333333 $0.00 Nov 20, 9:56 PM
WL-03015678 Labor Open 1.5833333333333 $5,750.00 Nov 20, 9:56 PM
WL-03015679 Labor Open 0.38333333333333 $0.00 Nov 20, 9:56 PM
WL-03015680 Travel Open 3 $0.00 Nov 20, 9:56 PM
WL-03015681 Travel Open 10 $0.00 Nov 20, 9:56 PM
WL-03015682 Expenses Open 1 $0.00 Nov 20, 9:56 PM

Details