11/19/25 AJinerson - Received email back from POC Dena:
POCs onsite: Dena Trusler OR Yleana Acevado
Yleana will be upfront from 12pm-1pm during their staff lunch time.
11/19/25 AJinerson - Received email back from POC Dena confirming tech visit on Friday, 11/21 with eta between 12pm-1pm.
11/19/25 AJinerson - Sent email to POC Dena offering tech visit on Fri. 11/21 with eta between 12pm-1pm.
11/19/25 AJinerson - Called POC
Dena to schedule tech visit. Dena was not in office. Staff took my contact info to have her call us back.
🔧Work Performed
11/21 Jason - Misc. Inspection Complete - Performed inspection on the tube rocker, as required. Device passed inspection and was placed back into service.
🔍Technician Findings
Located the device that needed to be added to the system.
⚠️Problem Description
New Miscellaneous Equipment Inspection
New Blood Rocker needs inspected
https://www.ebiotrack.com/inspection.php?iid=31278
📧
Email:RE: EMSAR Service Request - Coastal Family Health Center - Vancleave Clinic - 10828 Hwy 57 North Vancleave, MS 39565 - WO-01316123
Completed Nov 19, 2025
From: dtrusler@coastalfamilyhealth.org
To: abby.jinerson@emsar.com
I should be here. If not Yleana Acevado is the one who will be up front, She covers the front office during staff lunch from 12-1.
Dena
Dena Trusler, RN
Practice Manager
Coastal Family Health Center
Lucedale & Vancleave Clinics
11231 Old Hwy 63 10828 Hwy 57
Lucedale, MS 39452 Vancleave, MS 39565
P: 601-947-8268(1514) 228-826-4711 (1514)
F: 601-947-8283 228-826-5929
dtrusler@coastalfamilyhealth.org
📧
Email:RE: EMSAR Service Request - Coastal Family Health Center - Vancleave Clinic - 10828 Hwy 57 North Vancleave, MS 39565 - WO-01316123
Completed Nov 19, 2025
From: abby.jinerson@emsar.com
To: dtrusler@coastalfamilyhealth.org
Cc: Jason.cunningham@emsar.com
Hi Dena,
We have our technician, Jason Cunnigham, scheduled to visit on Friday, 11/21 with estimated arrival between 12:00 p.m. – 1:00 p.m.
Please let us know who the onsite contact will be this day, along with the site’s open hours and any arrival instructions we should provide Jason with. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Servic
📧
Email:RE: EMSAR Service Request - Coastal Family Health Center - Vancleave Clinic - 10828 Hwy 57 North Vancleave, MS 39565 - WO-01316123
Completed Nov 19, 2025
From: dtrusler@coastalfamilyhealth.org
To: abby.jinerson@emsar.com
Thank you! That should work out fine.
Dena
Dena Trusler, RN
Practice Manager
Coastal Family Health Center
Lucedale & Vancleave Clinics
11231 Old Hwy 63 10828 Hwy 57
Lucedale, MS 39452 Vancleave, MS 39565
P: 601-947-8268(1514) 228-826-4711 (1514)
F: 601-947-8283 228-826-5929
dtrusler@coastalfamilyhealth.org <mailto:dtrusler@coastalfamilyhealth.org>
With God All Things Are Possible
Matthew 19:
📧
Email: EMSAR Service Request - Coastal Family Health Center - Vancleave Clinic - 10828 Hwy 57 North Vancleave, MS 39565 - WO-01316123
Completed Nov 19, 2025
To: dtrusler@coastalfamilyhealth.org
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Coastal Family Health Center - Vancleave Clinic - 10828 Hwy 57 North Vancleave, MS 39565 - WO-01316123
Body:
Good afternoon, Dena,
I'm following up to schedule our technician's visit for the Misc. Inspection Service on the new Blood Rocker Unit at the Coastal Family Health Center - Vancleave Clinic location at 10828 Hwy 57 North Vancleave, MS 39565.
We currently ha
📋
Outbound to +12288264711
Completed Nov 19, 2025
11/19/25 AJinerson - Called POC
Dena to schedule tech visit. Dena was not in office. Staff took my contact info to have her call us back.
📅
WO-01316123 - Misc. Inspection - Vancleave - Coastal Family Health Center - Vancleave Clinic for Adult, Pediatrics, Primary c
Nov 21, 2025 1:30pm – 2:30pm
Work Order: WO-01316123
Account: Coastal Family Health Center
Customer Case Number:
Location: Coastal Family Health Center - Vancleave Clinic for Adult, Pediatrics, Primary c
Address: 10828 Hwy 57 North, Vancleave, MS 39565
Manufacturer:
Model #:
Serial #:
Contact Name: Dena Trusler
Contact Phon
Timeline
📞
Case Linked Nov 18, 11:43 AM
Case Number:00544760
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 18, 4:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Nov 19, 4:03 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Jason Cunningham
🗓️
▶
2
Status: Scheduled Nov 19, 4:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-11-21T18:00:00.000+0000
📅
Dispatch Scheduled by Abby JinersonNov 20, 8:46 AM
Scheduled For:2025-11-21T18:30:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Jason CunninghamNov 21, 3:59 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 23h
🚗
Status: Tech Off Site by Jason CunninghamNov 21, 4:15 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:16m
⏱️
▶
2
3x Labor Added Nov 21, 9:10 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:4h 55m, 0m
⏳2.4 business days
📄
▶
2
Status: Ready to Bill Nov 25, 11:41 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:2m, 0m
🚨15.0 business days
🧾
Invoice Created Dec 17, 5:36 PM
Invoice Number:247512
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)