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WO-01316124 ↗ ServiceMax

Coastal Family Health Center • Misc. Inspection • P5

📍 Coastal Family Health Center - Leakesville for Adult and Pediatric, Dental, OPT — 951 Main ST, Leakesville MS, 39451

Nov 18, 2025 → Nov 21, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 25, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Nov 21, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Nov 18, 2025 Tech Off Site: Nov 21, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 5
Nov 18 → Nov 19 Ready for Scheduling ▶ Running 1 1 / 5
Nov 19 → Nov 20 Assigned ▶ Running 1 2 / 5
Nov 20 → Nov 21 Scheduled ▶ Running 1 3 / 5
Nov 21 → Nov 21 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 4.7d
Field Work 0.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Nov 22, 2025 (3 days early)
📅
3.3 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544762
eBiotrack - New Inspection Created
Closed
New Miscellaneous Equipment Inspection Inspect new autoclave https://www.ebiotrack.com/inspection.php?iid=31279
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rodney Gresham
Owner
Scott Berry
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316124 (current) Invoiced
Misc. Inspection • Jason Cunningham
Created: Nov 18, 2025 • Closed: Nov 21, 2025
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/25 AJinerson - Received email back from POC Rodney Gresham confirming tech visit for Fri. 11/21 with eta between 10:30AM-11:30AM.


11/19/25 AJinerson - Sent email to POC Rodney offering tech visit for Fri. 11/21 with eta between 10:30AM-11:30AM.

🔧 Work Performed
11/21 Jason - Misc. Inspection Complete - Performed inspection on the Autoclave as required. Device passed inspection and was placed back into service.
🔍 Technician Findings
Located the device that needed to be added and added it to the system.
⚠️ Problem Description
New Miscellaneous Equipment Inspection Inspect new autoclave https://www.ebiotrack.com/inspection.php?iid=31279

Timeline

📞
Case Linked Nov 18, 11:43 AM
Case Number: 00544762
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 18, 4:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 19, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 22m
📅
▶
2 Dispatch Scheduled Nov 20, 8:45 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 16h 41m
⏳ 2.0 business days
🔧
Status: Tech On Site by Jason Cunningham Nov 21, 1:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 5h
🚗
Status: Tech Off Site by Jason Cunningham Nov 21, 3:00 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 6m
⏱️
▶
2 3x Labor Added Nov 21, 9:05 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 6h 6m, 0m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Nov 25, 11:39 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 15.0 business days
🧾
Invoice Created Dec 17, 5:36 PM
Invoice Number: 247509

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00544762
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Nov 21, 12:00 PM
Created
Nov 18, 4:40 PM
Invoice #
247509

Work Details (3)

Name Type Status Qty Amount Date
WL-03017279 Labor Open 4.25 $633.25 Nov 21, 9:05 PM
WL-03017280 Labor Open 1.25 $186.25 Nov 21, 9:05 PM
WL-03017281 Travel Open 208 - Nov 21, 9:05 PM

Details