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WO-01316164 ↗ ServiceMax

Coastal Family Health Center • Misc. Inspection • P5

📍 Coastal Family Health Center - Biloxi Main Clinic — 715-A Division Street, Biloxi MS, 39530

Nov 19, 2025 → Nov 21, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 26, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Nov 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 22, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Nov 19, 2025 Tech Off Site: Nov 22, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0 / 5
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0 / 5
Nov 19 → Nov 20 Assigned ▶ Running 1 1 / 5
Nov 20 → Nov 21 Scheduled ▶ Running 1 2 / 5
Nov 21 → Nov 22 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Coordinators 3.7d
Field Work 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Field Work
0.3 days
Created: Nov 19, 2025 Due: Nov 26, 2025 Completed: Nov 22, 2025 (4 days early)
📅
3.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544763
eBiotrack - New Inspection Created
Closed
New Miscellaneous Equipment Inspection Inspect new Centrifuge https://www.ebiotrack.com/inspection.php?iid=31280
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brittany Balius
Owner
Kimberly Hardison
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316164 (current) Invoiced
Misc. Inspection • Jason Cunningham
Created: Nov 19, 2025 • Closed: Nov 21, 2025
Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/25 AJinerson - Sent chatter to ASM per below.

11/20/25 AJinerson - Received call from POC Rodney regarding scheduling this service. 

Rodney informed me that the Brittany Balius is no longer with Coastal Family Health and the new POC for this site, Chris Pearson, is also no longer with this site. For now the POC will be Rodney Gresham. 

Rodney said he sent a list of all updated contacts to ASM and wants to make sure we have the correct information on all WOs/sites moving forward.


Rodney confirmed tech visit for tomorrow, 11/21 with eta between 2PM-3PM. (CST)


Updated POC:

Rodney Gresham

228-386-1145

rgresham@coastalfamilyhealth.org


11/20/25 AJinerson - Sent email to POC Brittany and Rodney following up offering tech visit tomorrow, 11/21 with eta between 2PM-3PM.


11/20/25 AJinerson - Called 228-374-4991 - Number went straight to busy tone twice. 


11/19/25 AJinerson - Sent email to POC Brittany offering tech visit on Friday, 11/21 with eta between 2PM-3PM.


11/19/25 AJinerson - Called 2nd number listed - 228-374-4991. I asked for Brittany but was told I would be transferred to practice manager instead. Staff transferred me to a "Chris Pearson" with no option for VM. 


11/19/25 AJinerson - Called first number listed for site. Number has been disconnected. 

🔧 Work Performed
11/21 Jason - Misc. Inspection Complete - Performed inspection on the centrifuge as required. Device passed inspection and was placed back into service.
🔍 Technician Findings
Located the device that needed to be added to the system.
⚠️ Problem Description
New Miscellaneous Equipment Inspection Inspect new Centrifuge https://www.ebiotrack.com/inspection.php?iid=31280

Timeline

📞
Case Linked Nov 18, 11:44 AM
Case Number: 00544763
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 19, 8:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 19, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 6m
🗓️
▶
2 Status: Scheduled Nov 20, 3:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-21T19:00:00.000+0000, 2025-11-21T19:30:00.000+0000, 2025-11-21T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Jason Cunningham Nov 21, 4:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
🚗
Status: Tech Off Site by Jason Cunningham Nov 21, 9:11 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 24m
⏱️
▶
2 5x Labor Added Nov 21, 9:18 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 7m, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Nov 25, 11:42 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 14h, 0m
🚨 15.0 business days
🧾
Invoice Created Dec 17, 5:36 PM
Invoice Number: 247510

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00544763
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Nov 21, 3:00 PM
Created
Nov 19, 8:57 AM
Invoice #
247510

Work Details (5)

Name Type Status Qty Amount Date
WL-03017298 Labor Open 0.5 $74.50 Nov 21, 9:18 PM
WL-03017299 Labor Open 0.5 $74.50 Nov 21, 9:18 PM
WL-03017300 Labor Open 2.75 $0.00 Nov 21, 9:18 PM
WL-03017301 Travel Open 20 - Nov 21, 9:18 PM
WL-03017302 Travel Open 145 - Nov 21, 9:18 PM

Details