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WO-01316189 ↗ ServiceMax

LONGMEADOW FIRE DEPARTMENT • Repair • P7

📍 Longmeadow Fire Department — 44 Williams Street, Longmeadow MA, 01106

Nov 19, 2025 → Dec 9, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 2, 2025
✗ SLA Missed
Active: 5 biz days
Paused: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Nov 19 → Dec 2, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 9, 2025
4 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Completed
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Closed
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Incomplete
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 5 of 7 biz days used
Created: Nov 19, 2025 Completed: Dec 9, 2025
Business Days Used 5 / 7
0 7d budget
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0 / 7
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0 / 7
Nov 19 → Nov 19 L2 Screening ▶ Running 0 0 / 7
Nov 19 → Dec 2 Awaiting Parts ⏸ Paused 7 —
Dec 2 → Dec 2 Ready for Scheduling ▶ Running 0 0 / 7
Dec 2 → Dec 3 Assigned ▶ Running 1 1 / 7
Dec 3 → Dec 9 Scheduled ▶ Running 4 5 / 7
Dec 9 → Dec 9 Completed ▶ Running 0 5 / 7
Dec 9 → Dec 9 Closed ▶ Running 0 5 / 7
Dec 9 → Dec 9 Incomplete ▶ Running 0 5 / 7
Dispatch 0.0d
Material Management 8.0d
Coordinators 6.8d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.0 days
Over SLA
Coordinators
6.8 days
Over SLA
Field Work
0.1 days
Created: Nov 19, 2025 Due: Dec 9, 2025 Completed: Dec 9, 2025 (on time)
📅
13.0 days Total Age
⏱️
8.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
10.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542566
FW: Ferno Stretcher Repair 11/10/25
Closed
Q-00031047 **Please schedule this repair with the PMs so they can be completed at the same time. Ferno iNX SN: 21S023837 One of the blocks that holds the leg lift/trendelemburg bar broke off. We were looking to get the stretcher serviced to confirm it is still able to be used in service as well as get the block repaired. Parts needed 1 mount, 2390856 4 screws, 3903895
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ben Sloan
Owner
Shelby Robinson
Created
Nov 10, 2025
Work Orders from this Case (1)
WO-01316189 (current) Invoiced
Repair • Luis Torres
Created: Nov 19, 2025 • Closed: Dec 9, 2025
Completed with significant delays
Invoiced • 105 days old
🚨
Primary Delay 8.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
8.0d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Closed
2.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/9/25 SReich - Added approved quote from case 00550165, per a conversation with Lisa Wright. Tech has all parts needed.


12/3 KSmith -- Scheduled for 12/9 with Ben

12/3 KSmith -- Sent email to schedule for 12/9

12/2/25 RBerry- Parts shipping today. updated due date based on parts.


11/19 KSmith -- Goes to Luis

🔧 Work Performed
**Installed PR shock frame rail assembly **Installed wire cover underneath cot **R&R both +/- button assembly **Installed 6 restraint buckle covers **Function & cycle tested to confirm no other issues
🔍 Technician Findings
**PR shock frame rail broken **One of the 2 wire covers under the cot had fallen off **Both sets of buttons were very worn. Suggest replacement **6 restraint buckle covers missing
⚠️ Problem Description
Q-00031491 (approved quote) Q-00031047 **Please schedule this repair with the PMs so they can be completed at the same time. Ferno iNX SN: 21S023837 One of the blocks that holds the leg lift/trendelemburg bar broke off. We were looking to get the stretcher serviced to confirm it is still able to be used in service as well as get the block repaired. Parts needed 1 mount, 2390856 4 screws, 3903895 https://www.ebiotrack.com/workorder.php?wo=69810
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Nov 10, 2:23 PM
Case Number: 00542566
Subject: FW: Ferno Stretcher Repair 11/10/25
Status: Closed
⚠️ 7.0 business days
📋
▶
2 Work Order Created Nov 19, 10:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered, Ready for Scheduling
To: Ready for Scheduling, L2 Screening
Duration in Previous: 1m, 0m
📦
▶
2 Parts Requested Nov 19, 10:23 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7m
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 2, 10:43 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 13d 0h
👷
▶
2 Technician Assigned Dec 2, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 26m
🔩
2x Parts Added Dec 2, 2:03 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🗓️
▶
2 Status: Scheduled Dec 3, 1:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-09T14:00:00.000+0000
⚠️ 5.0 business days
🔩
▶
2 3x Parts Added Dec 9, 3:57 PM
3x Parts Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 2h, 0m
⚠️
Status: Incomplete by Shawn Rogers Dec 9, 4:27 PM
From: Closed, Incomplete
To: Incomplete, Completed
Duration in Previous: 29m, 0m
🏁
Status: Closed by Luis Torres Dec 9, 4:54 PM
From: Completed
To: Closed
Duration in Previous: 26m
⏳ 2.9 business days
📄
Status: Ready to Bill by Diane Patton Dec 11, 3:13 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 13, 3:44 PM
Invoice Number: SM-248782

Bottlenecks

Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00542566
Closed
📦
Parts Order 00085550
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Luis Torres
Scheduled
Dec 9, 9:00 AM
Created
Nov 19, 10:14 AM
Invoice #
SM-248782

Work Details (5)

Name Type Status Qty Amount Date
WL-03023711 Parts Open 1 $10.00 Dec 2, 2:03 PM
WL-03023713 Expenses Open 1 $0.00 Dec 2, 2:03 PM
WL-03031724 Parts Open 6 $42.00 Dec 9, 3:57 PM
WL-03031725 Parts Open 2 $384.00 Dec 9, 3:57 PM
WL-03031726 Labor Open 1 $0.00 Dec 9, 3:57 PM

Details