Midmark Service Request Dispatch Authorization - WO-00128851
Closed
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD scaler issues
ADDITIONAL NOTES
Can ask for Stephanie or Mave if Jackie is unavailable.
For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4.
PCR CODES
Problem Cause Resolution
SCALER HAND PIECE ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
12/1 KSmith -- Sent email to schedule for Thursday (LT)
11/26/2025 - Per email from Midmark, part shipped on UPS wb 1ZE444250370822381. No ETA at this time. (UPS ground)
11/19 KSmith -- Scheduled for 11/25 with Jackie. 8-10am
11/19 KSmith -- Site wanted someone sooner. Advised we do not have anything until 11/25. Checked with Shawn R and he agreed we cannot get to this until 11/25. Awaiting response from customer
11/19 KSmith -- Sent email to schedule for 11/25
11/19/2025 JRolston - Called site POC, Jackie Kandler @ (781) 848-1521. Left message with alt. contact / Stephanie. Advised her that dispatch has been received, and that Coordinators will call to schedule accordingly.
🔧Work Performed
11/25 Pbonang: Ran multiple tests trying to determine the cause for the scaler not functioning. It was determined to be possibly a bad pc board. Tried scaler handpiece from another unit and still did not function. Midmark is sending parts.
12/4 DC Returned to location and replaced Main PCB and scaler control box, than ran full function test.
🔍Technician Findings
11/25 Pbonang: Scaler initially functioned and then quit.
⚠️Problem Description
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD scaler issues
ADDITIONAL NOTES
Can ask for Stephanie or Mave if Jackie is unavailable.
For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4.
PCR CODES
Problem Cause Resolution
SCALER HAND PIECE ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📧
Email:Re: Banfield Pet Hospital #5383 -- Midmark Repair -- WO-01316201
Completed Dec 2, 2025
From: Jaclyn.Kandler@banfield.com
To: ksmith@emsar.com
Yes that works what time?
Get Outlook for iOS <https://protect.checkpoint.com/v2/r01/___https://aka.ms/o0ukef___.YzJ1OmVtc2FyMTpjOm86NTJiZTc0YjFlZjM5NWNkY2ZjMTY4OGY3NjdlZjIxMTY6NzowM2Q4Ojk4YTBhYTQ4ZjE0MDZlOTZkOTQ3NTAyMWM1ZDJlYWQ5ODhkOWNmNjlkMmQ0NGI1MDFlNTRjM2U2MWM3NGVhOWQ6aDpUOkY>
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 1, 2025 12:11:20 PM
To: Jaclyn Kandler <Jaclyn.Kandler@ba
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: jaclyn.kandler@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316201Location: Banfield Pet Hospital #5383Address: 30 FORBES RD STE B BRANTREE, MA 02184-2647Device: AH9000 (Series) Mobile Delivery Unit V2843963Problem Description: Travel Zone
📧
Email:Re: Banfield Pet Hospital #5383 -- Midmark Repair -- WO-01316201
Completed Nov 19, 2025
From: Jaclyn.Kandler@banfield.com
To: ksmith@emsar.com
Yes that works!
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, November 19, 2025 2:02 PM
To: Jaclyn Kandler <Jaclyn.Kandler@banfield.com>
Subject: RE: Banfield Pet Hospital #5383 -- Midmark Repair -- WO-01316201
You don't often get email from ksmith@emsar.com. Learn why this is important <https://protect.checkpoint.com/v2/r01/___https://aka.ms/LearnAboutSenderIdentification___.YzJ1OmVtc
📧
Email:Re: Banfield Pet Hospital #5383 -- Midmark Repair -- WO-01316201
Completed Nov 19, 2025
From: Jaclyn.Kandler@banfield.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (Jaclyn.Kandler@banfield.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
We need someone sooner
Get Outlook for iOS <https://protect.checkpoint.com/v2/r01/___https://aka.ms/o0ukef___.YzJ1OmVtc2FyMTpj
📧
Email: Banfield Pet Hospital #5383 -- Midmark Repair -- WO-01316201
Completed Nov 19, 2025
To: jaclyn.kandler@banfield.com
CC:
BCC:
Attachment: --none--
Subject: Banfield Pet Hospital #5383 -- Midmark Repair -- WO-01316201
Body:
Hi Jackie,
We received a request for service on your Midmark unit that is having scaler issues.
Would Tuesday, November 25th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disc
📞
Call
Completed Nov 19, 2025
11/19/2025 JRolston - Called site POC, Jackie Kandler @ (781) 848-1521. Left message with alt. contact / Stephanie. Advised her that dispatch has been received, and that Coordinators will call to schedule accordingly.
📅
WO-01316201 - Repair - AH9000 (Series) Mobile Delivery Unit - BRANTREE - Banfield Pet Hospital #5383
Dec 4, 2025 9:00am – 10:00am
Work Order: WO-01316201
Account: MIDMARK
Customer Case Number: SR 1496176 WO-00128851
Location: Banfield Pet Hospital #5383
Address: 30 FORBES RD STE B, BRANTREE, MA 02184-2647
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2843963
Contact Name: Jackie Kandler
PDF
SRA_WO-00128851_ver1
Nov 19, 2025
PDF
Banfield Braintree SRA
Nov 25, 2025
PDF
BraintreeSRA_WO_00128851_ver1
Dec 4, 2025
PDF
WO-01316201 11-25-25 SRA pg 1
Dec 9, 2025
PDF
WO-01316201 11-25-25 SRA pg 2
Dec 9, 2025
Timeline
📞
Case Linked Nov 18, 2:39 PM
Case Number:00544931
Subject:Midmark Service Request Dispatch Authorization - WO-00128851
Status:Closed
📋
Work Order Created Nov 19, 11:05 AM
Work Order:WO-01316201
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by John RolstonNov 19, 11:10 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Nov 19, 12:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 5m
🗓️
▶
2
Status: Scheduled Nov 19, 4:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-25T14:00:00.000+0000
⏳5.0 business days
🔧
Status: Tech On Site by Paul BonangNov 25, 9:10 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 16h
⏱️
▶
3
3x Labor Added Nov 25, 5:49 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00085894
Status:Closed
📦
Status: Awaiting Parts by Paul Bonang
From:Tech On Site
To:Awaiting Parts
Duration in Previous:8h 40m
📅
Status: Ready for Scheduling by John RolstonNov 26, 4:12 PM