Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316202 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Nov 19, 2025 → Nov 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (274 biz days early)
Active: 2 biz days
🕐 Clock stopped: Invoiced (Nov 22, 2025)
1d
▶ Clock Running
Status: Created
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 20 → Nov 22, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 22 → Nov 22, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Nov 22 → Nov 22, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 19, 2025 Invoiced: Nov 22, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 20 Created ▶ Running 1 1
Nov 20 → Nov 20 Scheduled ▶ Running 0 1
Nov 20 → Nov 22 Tech On Site ▶ Running 1 2
Nov 22 → Nov 22 Scheduled ▶ Running 0 2
Nov 22 → Nov 22 Completed ▶ Running 0 2
Dispatch 2.0d
Coordinators 0.0d
Field Work 2.0d
Incomplete 0.0d (excluded)
Billing 0.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
0.0 days
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
0.5 days
Created: Nov 19, 2025 Due: Dec 31, 2026 Completed: Nov 22, 2025 (404 days early)
📅
3.0 days Total Age
⏱️
2.6d in 07e-Partial Project Longest Stage
🔄
10 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
6 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Horace Barnes — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025
Visit 3 Nov 19, 2025
Visit 4 Nov 20, 2025
Visit 5 Nov 21, 2025
Visit 6 Nov 22, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00545178
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
Ashley Luman
Owner
John Rolston
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316202 (current) Invoiced
FCO • Horace Barnes
Created: Nov 19, 2025 • Closed: Nov 22, 2025
Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 2.6 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
2.6d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/19/2025 ALuman - dispatch to Horace Barnes for onsite work the week of 11/11
🔧 Work Performed
FCO 81
🔍 Technician Findings
FCO 81
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 19, 10:32 AM
Case Number: 00545178
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 19, 11:16 AM
Work Order: WO-01316202
Type: FCO
Priority: PC
🗓️
▶
3 Status: Scheduled Nov 20, 8:55 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Horace Barnes
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-20T05:00:00.000+0000, 2025-11-20T00:00:00.000+0000, 2025-11-17T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Nov 20, 9:04 AM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Horace Barnes
From: Scheduled
To: Tech On Site
Duration in Previous: 8m
⏱️
3x Labor Added Nov 20, 9:20 AM
Type: Labor, Expenses
Status: Open
Qty: 6.25, 1
⏱️
6x Labor Added Nov 20, 9:45 AM
Type: Labor
Status: Open
Qty: 0.5, 7.5
⏳ 2.0 business days
⏱️
13x Labor Added Nov 21, 5:47 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 9, 1.75
⏱️
Labor Added Nov 21, 6:00 PM
Type: Labor
Status: Open
Qty: 1
🗓️
▶
2 Status: Scheduled Nov 22, 9:23 AM
Status: Scheduled → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Nov 22, 9:38 AM
Type: Labor
Status: Open
Qty: 4.5
✔️
▶
2 Status: Completed Nov 22, 10:13 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Horace Barnes
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⚠️
▶
2 Status: Incomplete Nov 24, 1:47 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Douglas Pearce
From: Incomplete
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Nov 24, 2:28 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 42m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:02 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545178
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Horace Barnes
Scheduled
Nov 18, 8:00 AM
Created
Nov 19, 11:16 AM
Invoice #
N/A

Work Details (26)

Name Type Status Qty Amount Date
WL-03014312 Labor Open 6.25 $0.00 Nov 20, 9:20 AM
WL-03014313 Expenses Open 1 $0.00 Nov 20, 9:20 AM
WL-03014314 Expenses Open 1 $0.00 Nov 20, 9:20 AM
WL-03014352 Labor Open 0.5 $0.00 Nov 20, 9:45 AM
WL-03014353 Labor Open 7.5 $237.50 Nov 20, 9:45 AM
WL-03014354 Labor Open 0.5 $0.00 Nov 20, 9:45 AM
WL-03014355 Labor Open 0.5 $155.00 Nov 20, 9:45 AM
WL-03014356 Labor Open 7.5 $0.00 Nov 20, 9:45 AM
WL-03014357 Labor Open 0.5 $0.00 Nov 20, 9:45 AM
WL-03016955 Labor Open 0.5 $155.00 Nov 21, 5:47 PM
WL-03016957 Labor Open 0.5 $0.00 Nov 21, 5:47 PM
WL-03016958 Labor Open 9 $0.00 Nov 21, 5:47 PM
WL-03016959 Labor Open 1.75 $0.00 Nov 21, 5:47 PM
WL-03016960 Expenses Open 1 $0.00 Nov 21, 5:47 PM
WL-03016961 Expenses Open 1 $0.00 Nov 21, 5:47 PM
WL-03016962 Expenses Open 1 $0.00 Nov 21, 5:47 PM
WL-03016963 Expenses Open 1 $0.00 Nov 21, 5:47 PM
WL-03016964 Expenses Open 1 $0.00 Nov 21, 5:47 PM
WL-03016965 Expenses Open 1 $0.00 Nov 21, 5:47 PM
WL-03016966 Expenses Open 1 $0.00 Nov 21, 5:47 PM
WL-03016967 Expenses Open 1 $0.00 Nov 21, 5:47 PM
WL-03016968 Expenses Open 1 $0.00 Nov 21, 5:47 PM
WL-03016979 Labor Open 1 $0.00 Nov 21, 6:00 PM
WL-03017452 Labor Open 1 $0.00 Nov 22, 9:25 AM
WL-03017458 Labor Open 4.5 $237.50 Nov 22, 9:38 AM
WL-03018665 Labor Open 0.016666666666667 $76.00 Nov 24, 2:28 PM

Details