2/19 KSmith -- FSE is not going to make it onsite today. Reassigned and rescheduled for tomorrow with Melissa. 9-11am
2/18/26 RBerry- Updated due date. Parts delivered to site on 12/1/25 but WO was not released to ASC until 2/16/26
2/17 KSmith -- Scheduled for 2/19 with Melissa. 12pm-2pm. Melissa's cell, (860)983-2990 Cell
2/17 KSmith -- Sent email to schedule for Thursday
🔧Work Performed
Spoke to Michelle advised part was delivered 12/1/25. Someone from CHC came and installed the otoscope coiled handle. Verified all operational no faults.
🔍Technician Findings
Found unit operating astended.
⚠️Problem Description
Q-00031190
Will not power on. Follow-up required. Otoscope does not power on,loose cabling
1 coiled cable, 104299 https://www.ebiotrack.com/workorder.php?wo=69812
From: ThibeaM@chc1.com
To: ksmith@emsar.com, dillona@chc1.com
Sure lets plan for tomorrow
Melissa Thibeault
Senior Manager
School Based Dental Programs
Waterbury Schools
A program of Community Health Center, Inc
(860)983-2990 Cell
thibeam@chc1.com <mailto:thibeam@chc1.com>
Register or update your child enrollment form online
www.sbhc1.com <https://protect.checkpoint.com/v2/r01/___https://urldefense.com/v3/__http:/www.sbhc1.com/__;!!CfiprD0C6IEL0SLVhA0!8vTwGdc
From: ThibeaM@chc1.com
To: ksmith@emsar.com, dillona@chc1.com
Any idea how late he will be? The medical assistant will be onsite in the clinic until 3pm.
Melissa Thibeault
Senior Manager
School Based Dental Programs
Waterbury Schools
A program of Community Health Center, Inc
(860)983-2990 Cell
thibeam@chc1.com <mailto:thibeam@chc1.com>
Register or update your child enrollment form online
www.sbhc1.com <https://protect.checkpoint.com/v2/r01/___https://urldefen
From: ThibeaM@chc1.com
To: ksmith@emsar.com, dillona@chc1.com
Kourtney-Keep in mind this location is a high staff on site only during school hours. I will let them know if tech is running late please let us know.
Thank you,
Melissa Thibeault
Senior Manager
School Based Dental Programs
Waterbury Schools
A program of Community Health Center, Inc
(860)983-2990 Cell
thibeam@chc1.com <mailto:thibeam@chc1.com>
Register or update your child enrollment form onl
From: ThibeaM@chc1.com
To: ksmith@emsar.com, dillona@chc1.com
HI Kourtney-
Yes thurs 2/19 works what time will the tech arrive?
Melissa Thibeault
Senior Manager
School Based Dental Programs
Waterbury Schools
A program of Community Health Center, Inc
(860)983-2990 Cell
thibeam@chc1.com <mailto:thibeam@chc1.com>
Register or update your child enrollment form online
www.sbhc1.com <https://protect.checkpoint.com/v2/r01/___https://urldefense.com/v3/__http:/www.s
To: BanchsL@chc1.com; dillona@chc1.com; ThibeaM@chc1.com
CC:
BCC:
Attachment: --none--
Subject: CHC New Britain HS Clinic (10448-33-010) -- EMSAR Repair -- WO-01316208
Body:
Good Morning,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at CHC New Britain HS Clinic (10448-33-010) located at 110 Mill St?
· If not, would you have the contact information of the
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 28, 2026
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 21, 2026
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 7, 2026
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 31, 2025
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 24, 2025
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 17, 2025
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316208Location: CHC New Britain HS Clinic (10448-33-010)Address: 110 Mill St. New Britain, CT 06051Device: Problem Description: Q-00031190
Will not power on. Follow-up required. Otoscope does
📅
WO-01316208 - Repair - New Britain - CHC New Britain HS Clinic (10448-33-010)
Feb 20, 2026 10:00am – 11:00am
Work Order: WO-01316208
Account: Community Health Center CHC New Britain
Customer Case Number:
Location: CHC New Britain HS Clinic (10448-33-010)
Address: 110 Mill St., New Britain, CT 06051
Manufacturer:
Model #:
Serial #:
Contact Name: Melissa Thibeault
Contact Phone: 860-983-2990
Contact Emai