How will higi connect to the internet 5G
Ship Date:
Delivery Date: 12/8/2025
Installation Date: 12/9/2025
Additional Info or special requirements
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
12/29/25 CDempsey- reached out to Higi team for assistance.
12/19/25 CDempsey- L2 told Tyler they would fix so parts order could be received.
12/18/25 TBollman WO cannot be completed until parts order is closed by L2
12/17/2025 LHill-called 623-936-8528 and spoke with Carina/Asst. Mgr. informed her tech was unable to make it onsite today and that he would be there tomorrow morning at 8 am. She said it was already setup but would wait for tech to come out.
12/17/2025 LHill-sent TEAMS message to Nicole Floyd-WO-01316301 Sam's Club HIGI install for this afternoon. 12/17/2025 LHill-rec'd call from Tyler Bollman-stated that he was not gonna be able to go onsite this afternoon for this installation. That it needs to be moved to tomorrow morning at 8 am.
12/17/2025 LHill-rec'd call from Tyler Bollman-stated that he was not gonna be able to go onsite this afternoon for this installation. That it needs to be moved to tomorrow morning at 8 am. Craig had advised him to contact me.
12/15/25 NFloyd - Per email from Page: New date for delivery 12/16, new date for install 12/17. Kiosk was delayed by carrier.
12/10/25 CDempsey- Escalated to Brad for status of parts order.
12/5/25 lcoonrod
per email from Higi:
updating CF-81119 attached BOL for standard retail p/u at Emsar 12/8, deliver 12/15 to Sams Club 6606 dock. BOTH removal and delivery are scheduled for 12/15. Emsar to install 12/16.
Ready Date 12/3/2025 BA
🔧Work Performed
Install completed
🔍Technician Findings
Install needed
⚠️Problem Description
Special Instructions: Current unit was damaged on site, higi has approved swap out of unit. Install will be next day after delivery.
Do not hold unit, ship as soon as available. Use a refurbished 2016 unit. Connectivity is Cellular. requires BC4K board installed
Special Instructions: Current unit was damaged on site, higi has approved swap out of unit. Install will be next day after delivery.
Do not hold unit, ship as soon as available. Use a refurbished 2016 unit. Connectivity is Cellular. requires BC4K board installed
How will higi connect to the internet 5G
Pick up from EMSAR Date: 12/8/2025 (updated)
Installation Date: 12/16/2025 (updated)
Additional Info or special requirements
Current unit was damaged on site, higi has approved swap out of unit. Install will be next day after delivery.
Do not hold unit, ship as soon as available. Use a refurbished 2016 unit. Connectivity is Cellular. requires BC4K board installed
Location the unit should be installed at
Main
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a 4G Installed and Storm Key pad
📞
Call
Completed Dec 18, 2025
The install is complete, and the kiosk is working as expected.
📞
Call
Completed Dec 17, 2025
12/17/2025 LHill-called 623-936-8528 and spoke with Carina/Asst. Mgr. informed her tech was unable to make it onsite today and that he would be there tomorrow morning at 8 am. She said it was already setup but would wait for tech to come out. Unable to log call in RC.
Dec 4, 2025 4:22pm
@Nicole Floyd @Brendan Chaney BOL has been attached.
Dec 11, 2025 11:00am
@Hannah Shaw photos have been uploaded to the work order. Thx
Dec 15, 2025 11:43am
From: Page Proctor <pproctor@higi.com>
Date: Monday, December 15, 2025 at 10:24 AM
To: Nicole Floyd <nicole.floyd@emsar.com>, EMSAR Orders <orders@emsar.com>, Dispatch Dept <dispatch@emsar.com>