Please assign to Jared Rappaport ARP to site is 17 miles. Zone 1
12-10-2025 JR PM cannot be completed until repair is finished. Repair request submitted to ULS (Diana Hernandez Guerrero) today.
🔧Work Performed
HPLC PM completed as per Agilent protocol: HPLC Products - Preventative Maintenance Service Checklist.
🔍Technician Findings
After pump maintenance, leak observed. Reference repair SO 6008283643. All parts replaced with like for like. All required tests passed Agilent specifications.
⚠️Problem Description
15K
SYS-LC-1200-E
Contract ends 07/31/2026 repair included
PM
PM only - customer supplies the UV lamp
G1321A
DE23905070 1200 Series Fluorescence Detector
G1379B
JP60801224 1260 Infinity Micro Degasser.
G1316A
DE60556599 1260 Thermostatted Column Compartment
G1314B
DE60555862 1260 Variable Wavelength Detector VL
G1330B-B
DE60556028 1200 Cooled Thermostatted ALS
G1329A
DE60556472 1200 Series Standard Autosampler
G1312A
DE60555603 1200 Series Binary Pump
📄Description
1200 Series Binary Pump
📞Call Description
DEC 2025 LC PM
Timeline
📞
▶
4
Case Linked Nov 19, 2:41 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01316334
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hVU000000hjebYAA, Jared Rappaport
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Nov 20, 4:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jared Rappaport
Scheduled For:2025-12-10T16:00:00.000+0000
🚨13.0 business days
🔧
▶
2
Status: Tech On Site Dec 10, 11:32 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.66666666666667, 17
🔩
▶
3
2x Parts Added Dec 10, 7:05 PM
2x Parts Added → 2x Labor Added → Status: Tech Off Site
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:3, 4.3
🚗
Status: Tech Off Site by Jared Rappaport
From:Tech On Site
To:Tech Off Site
Duration in Previous:7h 35m
🔄
Status: Reschedule by Jared RappaportDec 10, 7:10 PM
From:Tech Off Site
To:Reschedule
Duration in Previous:2m
⏱️
2x Labor Added Dec 10, 8:34 PM
Type:Labor, Travel
Status:Open
Qty:0.7, 17
⏳2.4 business days
🗓️
▶
2
Status: Scheduled Dec 12, 4:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jared Rappaport
Scheduled For:2025-12-17T23:00:00.000+0000
⏳2.9 business days
🔧
Status: Tech On Site by Jared RappaportDec 16, 6:04 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 1h
⏱️
▶
2
Labor Added Dec 16, 6:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jared Rappaport
From:Tech On Site
To:Completed
Duration in Previous:12m
⏱️
▶
2
2x Labor Added Dec 16, 7:23 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Jared Rappaport
From:Completed
To:Closed
Duration in Previous:1h 6m
📄
Status: Ready to Bill by Hannah ShawDec 17, 4:36 PM
From:Closed
To:Ready to Bill
Duration in Previous:21h 12m
🚨12.9 business days
📨
▶
3
Status: Invoice Pending Jan 6, 4:26 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-250617
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 12.3 business days (threshold: 2.0 business days)
Exceeded by 10.3 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 12.3 business days (threshold: 1.0 business days)