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WO-01316337 ↗ ServiceMax

CenterWell (Humana) • Misc. Inspection • P5

📍 Centerwell - Alhambra — 702 W Camelback Rd Suite 10, Phoenix AZ, 85013

Nov 19, 2025 → Nov 24, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 26, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 24, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Nov 19, 2025 Completed: Nov 24, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0 / 5
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0 / 5
Nov 19 → Nov 19 Assigned ▶ Running 0 0 / 5
Nov 19 → Nov 24 Scheduled ▶ Running 3 3 / 5
Nov 24 → Nov 24 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 3.5d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
0.1 days
Created: Nov 19, 2025 Due: Nov 26, 2025 Completed: Nov 24, 2025 (2 days early)
📅
3.5 days Total Age
⏱️
3.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544715
Alhambra Service Needed. Waiting for customer response.
Closed
New Miscellaneous Equipment Inspection New vitals machine https://www.ebiotrack.com/inspection.php?iid=31331
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anna Delano
Owner
Kimberly Hardison
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316337 (current) Invoiced
Misc. Inspection • Tyler Bollman
Created: Nov 19, 2025 • Closed: Nov 24, 2025
Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 3.5 days stuck in "Scheduled"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
New Miscellaneous Equipment Inspection 3 items
🔍 Technician Findings
New Miscellaneous Equipment Inspection
⚠️ Problem Description
New Miscellaneous Equipment Inspection New vitals machine https://www.ebiotrack.com/inspection.php?iid=31331

Timeline

📞
Case Linked Nov 18, 11:02 AM
Case Number: 00544715
Subject: Alhambra Service Needed. Waiting for customer response.
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Nov 19, 2:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 19, 3:01 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 15m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-24T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Tyler Bollman Nov 24, 12:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
⏱️
▶
2 3x Labor Added Nov 24, 1:32 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 36m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 26, 9:36 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
⚠️ 7.0 business days
🧾
Invoice Created Dec 8, 5:16 PM
Invoice Number: 247607

Bottlenecks

Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00544715
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Tyler Bollman
Scheduled
Nov 24, 12:00 PM
Created
Nov 19, 2:45 PM
Invoice #
247607

Work Details (3)

Name Type Status Qty Amount Date
WL-03018590 Labor Open 0.5 $59.50 Nov 24, 1:32 PM
WL-03018591 Labor Open 1 $119.00 Nov 24, 1:32 PM
WL-03018592 Travel Open 18 - Nov 24, 1:32 PM

Details