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WO-01316355 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Garden State Vet Specialists — 246 Industrial Way W, STE 3,, Eatontown NJ, 07724-4240

Nov 19, 2025 → Dec 1, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 25, 2025
✗ SLA Missed (2 biz days late)
Active: 6 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 24, 2025
2 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 25 → Nov 25, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 5 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 26 → Dec 1, 2025
1 business day (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 6 of 4 biz days used
Created: Nov 19, 2025 Completed: Dec 1, 2025
Business Days Used 6 / 4
0 4d budget +2d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0 / 4
Nov 19 → Nov 20 Ready for Scheduling ▶ Running 1 1 / 4
Nov 20 → Nov 20 Assigned ▶ Running 0 1 / 4
Nov 20 → Nov 24 Scheduled ▶ Running 2 3 / 4
Nov 24 → Nov 25 Tech On Site ▶ Running 1 4 / 4
Nov 25 → Nov 25 Awaiting Parts ⏸ Paused 0 —
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 4 / 4
Nov 25 → Nov 26 Assigned ▶ Running 1 5 / 4
Nov 26 → Dec 1 Scheduled ▶ Running 1 6 / 4
Dec 1 → Dec 1 Tech On Site ▶ Running 0 6 / 4
Dispatch 0.0d
Material Management 1.0d
Coordinators 8.4d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.0 days
Coordinators
8.4 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.0 days
Created: Nov 19, 2025 Due: Dec 4, 2025 Completed: Dec 1, 2025 (3 days early)
📅
6.4 days Total Age
⏱️
3.1d in Closed Longest Stage
🔄
13 transitions Status Changes
⚠️
4.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Pete Ramos — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 24, 2025
Visit 2 Dec 1, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545155
Midmark Service Request Dispatch Authorization - WO-00129362
Closed
Zone 1 WD Low sonics For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amy Hackett
Owner
Jessica Sells
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316355 (current) Invoiced
Repair • Pete Ramos
Created: Nov 19, 2025 • Closed: Dec 1, 2025
Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 3.1 days stuck in "Closed"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/26 KSmith -- Scheduled for Monday with Amy. Amy is on PTO, but we can Ask for surgery department. Doug

11/25/25 SReich

Your shipment

1ZE444250371599005

Estimated delivery

Tomorrow, November 26 between 8:30 A.M. - 11:30 A.M.


Order No: 740280 Customer PO No: SR1495870 Customer: Midmark No Charge Service Request NO: 1495870 Ship To Name: Garden State Vet Specialists Ship To Address: 246 Industrial Way W STE 3 Ship To City/State: Eatontown, NJ 07724-4240 Waybill (Tracking #): 1ZE444250371599005 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 24-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 029-10090-00 SERIAL #: DESCRIPTION: ASSY,BASE PLATE, QC6-01


11/20 KSmith -- Scheduled for Monday with Amy. 9-11am

11/19/2025jsells

spoke with Amy and I gave her the WO#

🔧 Work Performed
Tech replaced the base and confirmed it is reaching 300 ohms on both sides at the metal plate. Completed two cycles on the unit, and it is working properly.
🔍 Technician Findings
Tech found the unit not working. After contacting Midmark support, it was determined that the board and base were not reaching the required 300Ω resistance, measuring only 100Ω on both sides at the metal plate. Midmark recommended replacing the base assembly, and since the unit is still under warranty, they placed the order.
⚠️ Problem Description
Zone 1 WD Low sonics For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark QuickClean (Series) Ultrasonic Cleaner (QC1-01, QC3-01)

Timeline

📞
Case Linked Nov 19, 9:53 AM
Case Number: 00545155
Subject: Midmark Service Request Dispatch Authorization - WO-00129362
Status: Closed
📋
Work Order Created Nov 19, 3:30 PM
Work Order: WO-01316355
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Nov 19, 3:40 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
2 Technician Assigned Nov 20, 10:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 15m
🗓️
▶
2 Status: Scheduled Nov 20, 11:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-24T14:00:00.000+0000
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Nov 24, 10:03 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 41, 1.25
📦
▶
2 Parts Requested Nov 24, 10:21 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Pete Ramos
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 12h 17m
📅
Status: Ready for Scheduling by Sherry Reich Nov 25, 11:01 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 12h 40m
👷
▶
2 Technician Assigned Nov 25, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 8m
📅
▶
2 Dispatch Scheduled Nov 26, 10:30 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 18h 19m
⏳ 2.0 business days
🔧
Status: Tech On Site by Pete Ramos Dec 1, 5:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 7h
⏱️
▶
2 3x Labor Added Dec 1, 6:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Tech On Site
To: Completed
Duration in Previous: 16m
🏁
Status: Closed by Pete Ramos Dec 1, 6:07 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.7 business days
📄
▶
2 Status: Ready to Bill Dec 4, 11:03 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Dec 5, 10:48 PM
Invoice Number: SM-248162

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00545155
Closed
📦
Parts Order 00085822
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
Dec 1, 11:00 AM
Created
Nov 19, 3:30 PM
Invoice #
SM-248162

Work Details (6)

Name Type Status Qty Amount Date
WL-03018275 Labor Open 1 $0.00 Nov 24, 10:06 AM
WL-03018276 Travel Open 41 $110.00 Nov 24, 10:06 AM
WL-03018277 Labor Open 1.25 $137.50 Nov 24, 10:06 AM
WL-03022799 Labor Open 1 $0.00 Dec 1, 6:00 PM
WL-03022800 Labor Open 1.25 $137.50 Dec 1, 6:00 PM
WL-03022801 Travel Open 30 $110.00 Dec 1, 6:00 PM

Details