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← WO Overview

WO-01316358 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Willakenzie Animal Clinic — 1745 Coburg Rd, Eugene OR, 97401-5010

Nov 19, 2025 → Nov 27, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 25, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 27, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Assigned
Nov 19 → Nov 24, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 27, 2025
2 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 27 → Nov 27, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
Created: Nov 19, 2025 Completed: Nov 27, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0 / 4
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0 / 4
Nov 19 → Nov 24 Assigned ▶ Running 3 3 / 4
Nov 24 → Nov 27 Scheduled ▶ Running 2 5 / 4
Nov 27 → Nov 27 Tech On Site ▶ Running 0 5 / 4
Dispatch 0.0d
Coordinators 6.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.4 days
Over SLA
Billing
0.0 days
Created: Nov 19, 2025 Due: Nov 25, 2025 Completed: Nov 27, 2025 (1 days late)
📅
5.4 days Total Age
⏱️
3.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545039
Midmark Service Request Dispatch Authorization - WO-00128894
Closed
Travel Zone 2 PROBLEM SUMMARY WD Scale out of calibration. ADDITIONAL NOTES 100lbs of certified weight will be needed to calibrate. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2824488 Item CMWS ITEM DESCRIPTION CANIS MAJOR DRY W/SCALE PCR CODES Problem Cause Resolution SCALE SYSTEM NOT OPERATING PROPERLY SCALE OUT OF CALIBRATION CALIBRATE REPLACE PARTS
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ethan Leavitt
Owner
Shelby Robinson
Created
Nov 18, 2025
Work Orders from this Case (1)
WO-01316358 (current) Invoiced
Repair • Jason Morris
Created: Nov 19, 2025 • Closed: Nov 27, 2025
Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 3.4 days stuck in "Assigned"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.4d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-24 Mburris call back from POC at site Ethan Leavitt to set appt 11-26 2:30pm

11-24 Mburris called site set appt with Troy 

11-20 Mburris email sent to POC

11-19 Mburris email sent to POC

11/19/2025 SRobinson- Called Ethan Leavitt, 1(541) 686-1942 . Went to VM, LM with WO# and advised a coodinator will be reaching out to schedule.

🔧 Work Performed
Verified load cells all reading the same individually. Calibrated the scale. Tested with multiple calibrated weights to verify.
🔍 Technician Findings
Scale is out of calibration.
⚠️ Problem Description
Travel Zone 2 PROBLEM SUMMARY WD Scale out of calibration. ADDITIONAL NOTES 100lbs of certified weight will be needed to calibrate. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2824488 Item CMWS ITEM DESCRIPTION CANIS MAJOR DRY W/SCALE PCR CODES Problem Cause Resolution SCALE SYSTEM NOT OPERATING PROPERLY SCALE OUT OF CALIBRATION CALIBRATE REPLACE PARTS
📄 Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)

Timeline

📞
Case Linked Nov 18, 4:40 PM
Case Number: 00545039
Subject: Midmark Service Request Dispatch Authorization - WO-00128894
Status: Closed
📋
▶
2 Work Order Created Nov 19, 3:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 19, 3:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Nov 24, 9:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-26T22:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jason Morris Nov 26, 7:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 10h
⏱️
3x Labor Added Nov 26, 8:05 PM
Type: Labor, Travel
Status: Open
Qty: 3.25, 0.5, 118
✔️
Status: Completed by Jason Morris Nov 26, 8:12 PM
From: Tech On Site
To: Completed
Duration in Previous: 36m
⏱️
▶
2 Labor Added Nov 27, 12:20 AM
Labor Added → Status: Closed
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 4h 8m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Dec 3, 2:21 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248092
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00545039
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Nov 26, 5:30 PM
Created
Nov 19, 3:32 PM
Invoice #
SM-248092

Work Details (4)

Name Type Status Qty Amount Date
WL-03021432 Labor Open 3.25 $0.00 Nov 26, 8:05 PM
WL-03021433 Labor Open 0.5 $55.00 Nov 26, 8:05 PM
WL-03021434 Travel Open 118 $110.00 Nov 26, 8:05 PM
WL-03021705 Labor Open 2 $0.00 Nov 27, 12:20 AM

Details