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WO-01316369 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Dantari Inc — 1290 Rancho Conejo Blvd Ste 103, THOUSAND OAKS CA, 91320

Nov 19, 2025 → Feb 20, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 61 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Nov 19 → Dec 6, 2025
10 business days (counted)
Running total: 10 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Dec 6 → Feb 19, 2026
50 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 61 of ? biz days used
Created: Nov 19, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0
Nov 19 → Dec 6 Assigned ▶ Running 10 10
Dec 6 → Feb 19 Scheduled ▶ Running 50 60
Feb 19 → Feb 20 Tech On Site ▶ Running 1 61
Dispatch 0.1d
Coordinators 60.3d
Field Work 1.5d
✓ SLA Met
Dispatch
0.1 days
Coordinators
60.3 days
Over SLA
Field Work
1.5 days
Over SLA
Created: Nov 19, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
61.1 days Total Age
⏱️
50.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
61.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545301
6008093755
Closed
28R SYS-LC-1260 Contract ends 05/19/2027 repair included PM PM only - customer supplies the UV lamp G1316AR DEACN21747 Cert Pre-owned 1200/1260 Therm Colum G1365CR DEAAY01195 Cert Pre-Own 1200/1260 Multiple Wave Det G1311CR DEAB812085 Agilent Cert. Pre-owned 1260 Quat. Pump G1329BR DEABE04142 Agilent Cert. Pre-owned 1200 Autosampler
Priority
High
Origin
Web
Reason
New Case
Contact
Bob Lamm
Owner
Leona Coonrod
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316369 (current) Ready to Bill
Preventive Maintenance • Hermilo Solano
Created: Nov 19, 2025 • Closed: Feb 20, 2026
Behind Schedule - Needs Attention
Ready to Bill • 105 days old
🚨
Primary Delay 50.0 days stuck in "Scheduled"
⏱️
Total Delay 61.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
10.3d / 0.5d SLA
Scheduled
50.0d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2-19-HSolano- Part number 5042-6486 "High-Pressure Plug" was not found in the search engine. 2-19-HSolano- A repair SO for the MWD Detector was requested.
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended tests passed, except, filter test and Holmium Oxide test. The holmium oxide lever was not aligning with the light source. The motor and the filter will need to be replaced. A repair for the detector unit was requested.
🔍 Technician Findings
Detector did not pass the Holmium Oxide and Filter Test. A repair SO was requested from Agilent for the G1365C Detector.
⚠️ Problem Description
28R SYS-LC-1260 Contract ends 05/19/2027 repair included PM PM only - customer supplies the UV lamp G1316AR DEACN21747 Cert Pre-owned 1200/1260 Therm Colum G1365CR DEAAY01195 Cert Pre-Own 1200/1260 Multiple Wave Det G1311CR DEAB812085 Agilent Cert. Pre-owned 1260 Quat. Pump G1329BR DEABE04142 Agilent Cert. Pre-owned 1200 Autosampler
📄 Description
Refurb. 1260 quaternary pump, 400 bar
📞 Call Description
FEB 2026 LC PM

Timeline

📞
Case Linked Nov 19, 2:23 PM
Case Number: 00545301
Subject: 6008093755
Status: Closed
📋
Work Order Created Nov 19, 3:51 PM
Work Order: WO-01316369
Type: Preventive Maintenance
Priority: PC
📅
▶
2 Status: Ready for Scheduling Nov 19, 4:18 PM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Dec 6, 1:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-02-19T17:30:00.000+0000
🚨 50.0 business days
🔧
Status: Tech On Site by Hermilo Solano Feb 19, 12:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 74d 23h
⏱️
5x Labor Added Feb 19, 6:44 PM
Type: Labor, Travel
Status: Open
Qty: 2, 6, 77
🔩
▶
3 3x Parts Added Feb 20, 12:49 AM
3x Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Hermilo Solano
From: Tech On Site
To: Completed
Duration in Previous: 12h 5m
🏁
Status: Closed by Hermilo Solano
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
🔩
▶
2 Parts Added Feb 25, 7:52 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed
To: Ready to Bill
Duration in Previous: 5d 7h

Bottlenecks

Assigned
Duration: 10.3 business days (threshold: 4.0 business hours)
Exceeded by 9.8 business days
Scheduled
Duration: 50.0 business days (threshold: 2.0 business days)
Exceeded by 48.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00545301
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Feb 19, 12:30 PM
Created
Nov 19, 3:51 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03112810 Labor Open 2 $0.00 Feb 19, 6:44 PM
WL-03112811 Labor Open 6 $456.00 Feb 19, 6:44 PM
WL-03112812 Labor Open 2 $0.00 Feb 19, 6:44 PM
WL-03112813 Travel Open 77 $359.00 Feb 19, 6:44 PM
WL-03112814 Travel Open 77 $0.00 Feb 19, 6:44 PM
WL-03113385 Parts Open 1 $0.00 Feb 20, 12:49 AM
WL-03113386 Parts Open 1 $0.00 Feb 20, 12:49 AM
WL-03113387 Parts Open 1 $0.00 Feb 20, 12:49 AM
WL-03119036 Parts Open 1 $0.00 Feb 25, 7:52 AM

Details