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WO-01316378 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Plank, Fredricksburg #22677 — 4901 Plank Rd, Fredericksburg VA, 22407

Nov 19, 2025 → Jan 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (33 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Nov 19 → Jan 12, 2026
34 business days (counted)
Running total: 34 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 20, 2026
5 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Nov 19, 2025 Completed: Jan 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0
Nov 19 → Jan 12 Assigned ▶ Running 34 34
Jan 12 → Jan 20 Scheduled ▶ Running 5 39
Jan 20 → Jan 20 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Coordinators 40.0d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.0 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 19, 2025 Due: Jan 30, 2026 Completed: Jan 20, 2026 (10 days early)
📅
39.3 days Total Age
⏱️
34.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
39.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545101
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 56 pcs https://www.ebiotrack.com/inspection.php?iid=31323
Priority
High
Origin
Email
Reason
New Case
Contact
Bryan Fleming
Owner
Jessica Sells
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316378 (current) Invoiced
Inspection • Christopher Morning
Created: Nov 19, 2025 • Closed: Jan 20, 2026
Completed with significant delays
Invoiced • 105 days old
🚨
Primary Delay 34.3 days stuck in "Assigned"
⏱️
Total Delay 39.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
34.3d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12 MOwens Sent reply to confirm scheduling the inspection visit for 1/20 between 10-1.

1/12 MOwens Joe replied back.

Tuesday-Thursdays are normally best for us as our Mondays and Fridays have been very volume heavy

1/12 MOwens Sent email to Cameron Omundson about scheduling the inspection for this location

🔧 Work Performed
1-20-26 CTM - Performed Annual Inspection on all medical equipment located .Total of 48 pieces inspected . ALL PASS. Notified POC of Joe Jennings findings and completion.
🔍 Technician Findings
1-20-26 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Joe Jennings of findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 56 pcs https://www.ebiotrack.com/inspection.php?iid=31323

Timeline

📞
Case Linked Nov 19, 6:01 AM
Case Number: 00545101
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 19, 4:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 19, 4:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37m
⚠️ 8.9 business days
👷
Technician Assigned by Melissa Owens Dec 3, 10:12 AM
Technician: Christopher Morning
🚨 27.0 business days
🗓️
▶
2 Status: Scheduled Jan 12, 1:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-20T15:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 2x Labor Added Jan 20, 9:56 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 20h
⏱️
▶
2 Labor Added Jan 20, 12:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 20m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jan 22, 10:04 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 25, 3:22 PM
Invoice Number: SM-251863

Bottlenecks

Assigned
Duration: 34.3 business days (threshold: 4.0 business hours)
Exceeded by 33.8 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00545101
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Christopher Morning
Scheduled
Jan 20, 10:00 AM
Created
Nov 19, 4:20 PM
Invoice #
SM-251863

Work Details (3)

Name Type Status Qty Amount Date
WL-03071417 Labor Open 4 $0.00 Jan 20, 9:56 AM
WL-03071418 Travel Open 217 - Jan 20, 9:56 AM
WL-03071624 Labor Open 2.5 $926.40 Jan 20, 12:17 PM

Details