Midmark Service Request Dispatch Authorization - WO-00129372
Closed
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD Scale issue - time out
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
SCALE SYSTEM NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
11/21 KSmith -- Scheduled for 11/26 with Janet. 8-10am
11/21 KSmith -- Sent email to schedule for 11/26
11/20/2025jsells
Ship To Name: Saint Anne's Hospital Brown University Health
Ship To Address: 851 Middle St Ste 3500
Ship To City/State: Fall River, MA 02721-1778
Waybill (Tracking #): 1ZE444250371417648
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 20-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD
LINE NO: 3.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ZE444259048985987 DESCRIPTION: ARS LABEL, ST RT 47 WEST
11/19/2025 JRolston - Called site POC, Janet Fraser @ (508) 235-5229. Voicemail only. Left detailed message advising her that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.
🔧Work Performed
**Upon arrival tried to calibrate scale and noticed timeout message on remote confirming diagnosis of bad pc board
**R&R scale pc board assembly **Calibrated chair with 50lb weight to confirm repair was successful **Function & cycle tested to confirm no other issues.
🔍Technician Findings
Unit OOS
Weight scale not operating properly
⚠️Problem Description
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD Scale issue - time out
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
SCALE SYSTEM NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Email:Re: Saint Anne's Hospital Brown University Health -- Midmark Repair -- WO-01316381
Completed Nov 21, 2025
From: JFraser@brownhealth.org
To: ksmith@emsar.com
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Hi,
Yes, the 26th will work. Morning would be best.
Janet Fraser
Office Coordinator
Center for Wound Healing
Saint Anne's Hospital
📧
Email: Saint Anne's Hospital Brown University Health -- Midmark Repair -- WO-01316381
Completed Nov 21, 2025
To: jfraser@brownhealth.org
CC:
BCC:
Attachment: --none--
Subject: Saint Anne's Hospital Brown University Health -- Midmark Repair -- WO-01316381
Body:
Good Morning Janet,
The parts for the repair of your Midmark unit have shipped and are scheduled to arrive on Tuesday next week.
Would Wednesday, November 26th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMI
📞
Call
Completed Nov 19, 2025
11/19/2025 JRolston - Called site POC, Janet Fraser @ (508) 235-5229. Voicemail only. Left detailed message advising her that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.
📅
WO-01316381 - Repair - 626 (Series) Chair - Fall River - Saint Anne's Hospital Brown University Health
Nov 26, 2025 10:00am – 11:00am
Work Order: WO-01316381
Account: MIDMARK
Customer Case Number: SR 1496204 WO-00129372
Location: Saint Anne's Hospital Brown University Health
Address: 851 Middle St, Ste 3500, Fall River, MA 02721-1778
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2851328
Contact Name: Janet Fraser
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