Primary Delay26.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay47.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
26.3d / 1.0d SLA
Assigned
16.8d / 0.5d SLA
Scheduled
7.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/23/26 AJinerson - Called Mercedes back and confirmed scheduling for Tuesday, 2/3 - Wednesday, 2/4 with arrival between 8am-10am each morning.
POC onsite:Mercedes Garcia - (305) 986-6556
Arrival instructions: None
Updated POC
Mercedes Garcia
(305) 986-6556
mercedes.garcia@convivasolutions.com
1/23/26 AJinerson - Called Mercy Garcia at 305-986-6556 (received VM to schedule this site). Called her back to schedule, she answered then hung up. Will try again.
1/22/26 AJinerson - Sent follow up email to Tristan regarding needing to schedule tech service visit.
12/22/2025 LHIll-sent email to Tristan Bacon Williams at tbaconwilliams@convivasolutions.com to confirm contact & equipment.
🔧Work Performed
2/3/2026. Begun annual equipment inspection. Will return to finish 2/4.
2/4- Finish annul equipment inspection. Work with staff to find all equipment. Go through list with manager. 3 broken EKGs to be discarded. Inspection complete. (225 pcs).
🔍Technician Findings
Check in with manager. Perform annual equipment inspection.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
219 pcs
https://www.ebiotrack.com/inspection.php?iid=31319
📋
Outbound to +13059866556
Completed Jan 23, 2026
1/23/26 AJinerson - Called Mercedes back and confirmed scheduling for Tuesday, 2/3 - Wednesday, 2/4 with arrival between 8am-10am each morning.
POC onsite: Mercedes Garcia - (305) 986-6556
Updated POC
Mercedes Garcia
(305) 986-6556
mercedes.garcia@convivasolutions.com
📋
Outbound to +13059866556
Completed Jan 23, 2026
1/23/26 AJinerson - Called Mercy Garcia at 305-986-6556 (received VM to schedule this site). Called her back to schedule, she answered then hung up. Will try again.
📋
Inbound from +13058196300
Completed Jan 23, 2026
Customer was calling to set up the annual, sent to Abby J to schedule.
📧
Email: EMSAR Service Request - Conviva Westland #1756 - 975 W 49th St Hialeah, FL 33012 - WO-01316383
Completed Jan 22, 2026
To: tbaconwilliams@convivasolutions.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva Westland #1756 - 975 W 49th St Hialeah, FL 33012 - WO-01316383
Body:
Good afternoon, Tristan,
I'm following up needing to schedule our technician's visit for the annual inspection service on the medical equipment at the below location.
Conviva Westland #1756 - 975 W 49th St Hialeah, FL 33012
Due to the higher volume of equipment at this facility, we are
📧
Email: Re: EMSAR Request for service at Conviva Westland #1756
Completed Dec 30, 2025
To: tbaconwilliams@convivasolutions.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Conviva Westland #1756
Body:
Hi Tristan Bacon Williams,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Conviva Care Solutions.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
📧
Email: EMSAR Request for service at Conviva Westland #1756
Completed Dec 22, 2025
To: tbaconwilliams@convivasolutions.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva Westland #1756
Body:
Hi Tristan Bacon Williams,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Conviva Care Solutions.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is
Jan 23, 2026 4:51pm
@Dylan Nakoff We have an updated POC for this location, please see below. Thank you!
Updated POC
Mercedes Garcia
(305) 986-6556
mercedes.garcia@convivasolutions.com
Feb 5, 2026 9:32am
@Dylan Nakoff Good morning, Dylan. This customer, Mercedes, just reached out needing assistance with access to their EBT log-in/account to access the reports from our visit on this WO. Are you able to please assist with this? Her email is below if needed. Thank you!