Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316385 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Manor — 14008 Shadow Glen Blvd, Suite 100, Manor TX, 78653

Nov 19, 2025 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (62 biz days late)
Active: 68 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Nov 19 → Dec 1, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 6 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 29, 2025
19 business days (counted)
Running total: 25 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Dec 29 → Mar 3, 2026
43 business days (counted)
Running total: 68 of ? biz days used
Created: Nov 19, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0
Nov 19 → Dec 1 Assigned ▶ Running 6 6
Dec 1 → Dec 1 Entered ▶ Running 0 6
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 6
Dec 1 → Dec 29 Assigned ▶ Running 19 25
Dec 29 → Mar 3 Scheduled ▶ Running 43 68
Dispatch 0.1d
Coordinators 69.3d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
69.3 days
Over SLA
Field Work
0.0 days
Created: Nov 19, 2025 Due: Mar 31, 2026 Completed: Mar 3, 2026 (28 days early)
📅
67.4 days Total Age
⏱️
43.1d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
66.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00545100
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 26 pcs https://www.ebiotrack.com/inspection.php?iid=31322
Priority
High
Origin
Email
Reason
New Case
Contact
Erica Estrada
Owner
Jessica Sells
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316385 (current) Closed
Inspection • Anthony Wirth
Created: Nov 19, 2025 • Closed: Mar 2, 2026
Completed with significant delays
Closed • 105 days old
🚨
Primary Delay 43.1 days stuck in "Scheduled"
⏱️
Total Delay 66.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
26.2d / 0.5d SLA
Scheduled
43.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29 KKelch called Erica to schedule for 3/2 between 9 and 11 am. Hannah confirmed. 

12/1/25 SReich - Per Kaitlyn Kelch's request, changed due date to 3/31/26 on WO and on ebt side.

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 26 pcs https://www.ebiotrack.com/inspection.php?iid=31322

Timeline

📞
Case Linked Nov 19, 6:01 AM
Case Number: 00545100
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 19, 4:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 19, 4:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
⚠️ 6.9 business days
🆕
Status: Entered by Kaitlyn Kelch Dec 1, 10:38 AM
From: Assigned
To: Entered
Duration in Previous: 11d 17h
📅
Status: Ready for Scheduling by Sherry Reich Dec 1, 11:38 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 59m
👷
▶
2 Technician Assigned Dec 1, 11:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
🚨 20.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 10:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-02T15:00:00.000+0000
🚨 43.0 business days
⏱️
▶
3 3x Labor Added Mar 2, 7:56 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Anthony Wirth
From: Scheduled
To: Completed
Duration in Previous: 63d 9h
🏁
Status: Closed by Anthony Wirth
From: Completed
To: Closed
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 6.3 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business days
Assigned
Duration: 19.9 business days (threshold: 4.0 business hours)
Exceeded by 19.4 business days
Scheduled
Duration: 43.1 business days (threshold: 2.0 business days)
Exceeded by 41.1 business days

🔗 Related Artifacts

📞
Case 00545100
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Mar 2, 10:00 AM
Created
Nov 19, 4:32 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03127071 Labor Open 3 $447.00 Mar 2, 7:56 PM
WL-03127072 Labor Open 3 $855.00 Mar 2, 7:56 PM
WL-03127073 Travel Open 119 - Mar 2, 7:56 PM

Details