Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316401 ↗ ServiceMax

PHMC - Public Health Management Corporation • Inspection • PSM

📍 PHMC Rising Sun Health Center — 5675 N Front Street, Philadelphia PA, 19120

Nov 19, 2025 → Jan 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (36 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 24, 2025
3 business days (counted)
Running total: 3 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Nov 24 → Jan 12, 2026
31 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 15, 2026
3 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 37 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 22, 2026
4 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 42 of ? biz days used
Created: Nov 19, 2025 Completed: Jan 23, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 24 Ready for Scheduling ▶ Running 3 3
Nov 24 → Jan 12 Assigned ▶ Running 31 34
Jan 12 → Jan 15 Scheduled ▶ Running 3 37
Jan 15 → Jan 15 Entered ▶ Running 0 37
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 37
Jan 15 → Jan 15 Assigned ▶ Running 0 37
Jan 15 → Jan 22 Scheduled ▶ Running 4 41
Jan 22 → Jan 23 Tech On Site ▶ Running 1 42
Dispatch 0.0d
Coordinators 43.6d
Field Work 2.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.6 days
Over SLA
Field Work
2.9 days
Over SLA
Created: Nov 19, 2025 Due: Jan 30, 2026 Completed: Jan 24, 2026 (6 days early)
📅
42.3 days Total Age
⏱️
32.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
40.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Pero Popovic — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 22, 2026
Visit 2 Jan 23, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00545103
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 148 pcs https://www.ebiotrack.com/inspection.php?iid=31325
Priority
Standard
Origin
Email
Reason
New Case
Contact
Khary Selden
Owner
Jessica Sells
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316401 (current) Invoiced
Inspection • Pero Popovic
Created: Nov 19, 2025 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 105 days old
🚨
Primary Delay 32.0 days stuck in "Assigned"
⏱️
Total Delay 40.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.3d / 1.0d SLA
Assigned
32.0d / 0.5d SLA
Scheduled
8.3d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12 MOwens Kadiatu replied back that Friday's are the best day to schedule. Sent reply back to schedule the visit for 1/23 between 8-5.

1/12 MOwens Sent another email to Kadiatu about scheduling the inspection during Jan.

12/26 MOwens Sent email to Khary/ Kadiatu about good dates to schedule the inspection visit during Jan.

🔧 Work Performed
Performed annual equipment inspection ( 117 pcs ). worked with staff to find all equipment .
🔍 Technician Findings
Checked in with manager for inspection of equipment .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 148 pcs https://www.ebiotrack.com/inspection.php?iid=31325

Timeline

📞
Case Linked Nov 19, 6:01 AM
Case Number: 00545103
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 19, 4:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.9 business days
👷
▶
2 Technician Assigned Nov 24, 11:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 18h
🚨 32.0 business days
🗓️
▶
2 Status: Scheduled Jan 12, 3:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-23T13:00:00.000+0000
⏳ 4.0 business days
🆕
▶
6 Status: Entered Jan 15, 12:01 PM
Status: Entered → Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
📅
Status: Ready for Scheduling by Melissa Owens
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
Technician Assigned by Melissa Owens
Technician: Pero Popovic
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-23T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Jan 20, 10:05 AM
Scheduled For: 2026-01-22T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Pero Popovic Jan 22, 9:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
⏱️
3x Labor Added Jan 22, 3:03 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 6.75, 92
⏱️
2x Labor Added Jan 22, 6:43 PM
Type: Labor, Travel
Status: Open
Qty: 2, 92
🚗
Travel Added Jan 23, 8:09 AM
Type: Travel
Status: Open
Qty: 92
⏱️
▶
3 2x Labor Added Jan 23, 11:52 AM
2x Labor Added → Travel Added → Status: Completed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 92
✔️
Status: Completed by Pero Popovic
From: Tech On Site
To: Completed
Duration in Previous: 1d 2h
⏱️
▶
2 Labor Added Jan 23, 9:01 PM
Labor Added → Status: Closed
🏁
Status: Closed by Pero Popovic
From: Completed
To: Closed
Duration in Previous: 9h 5m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Jan 27, 1:14 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252332

Bottlenecks

Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Assigned
Duration: 32.0 business days (threshold: 4.0 business hours)
Exceeded by 31.5 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545103
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
EBS
Technician
Pero Popovic
Scheduled
Jan 22, 8:00 AM
Created
Nov 19, 4:57 PM
Invoice #
SM-252332

Work Details (10)

Name Type Status Qty Amount Date
WL-03075288 Labor Open 1.75 $0.00 Jan 22, 3:03 PM
WL-03075289 Labor Open 6.75 $0.00 Jan 22, 3:03 PM
WL-03075290 Travel Open 92 $0.00 Jan 22, 3:03 PM
WL-03075834 Labor Open 2 $0.00 Jan 22, 6:43 PM
WL-03075835 Travel Open 92 $0.00 Jan 22, 6:43 PM
WL-03076303 Travel Open 92 $0.00 Jan 23, 8:09 AM
WL-03076516 Labor Open 2 $0.00 Jan 23, 11:52 AM
WL-03076519 Labor Open 4 $1,495.00 Jan 23, 11:53 AM
WL-03076521 Travel Open 92 $0.00 Jan 23, 11:54 AM
WL-03077527 Labor Open 2 $0.00 Jan 23, 9:01 PM

Details