12/11 MOwens Called and spoke to John Hamilton. I told him one WO is still in awaiting parts. He said to go ahead and schedule the visit for the other repair WOs. Scheduling for the first available day on he tech's calendar Friday 12/19 with arrival between 8-9am.
12/9 MOwens still waiting for parts on 4 other repair work orders for this location.
🔧Work Performed
REPLACED SEAT BACK USING 11 RIVETS AND ANKLE BELT
🔍Technician Findings
CRACKED SEAR BACK AND DAMAGED ANKLE RESTRAINT
⚠️Problem Description
Q-00031211
Follow up to WO-01309189
Model: Stryker Medical - 6252 Stair-Pro
Notes: CRACKED SEAT BACK; NEEDS (1) 6250-001-116 SEAT BACK PANEL, (11) 0025-182-000 BLIND RIVET, (1) 6250-001-127 ANKLE BELT https://www.ebiotrack.com/workorder.php?wo=69838
📄Description
Stryker 6252 Stair-PRO stair chair
📞
Call
Completed Dec 11, 2025
12/11 MOwens Called and spoke to John Hamilton. I told him one WO is still in awaiting parts. He said to go ahead and schedule the visit for the other repair WOs. Scheduling for the first available day on he tech's calendar Friday 12/19 with arrival between 8-9am.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: john.hamilton@mlems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316464Location: MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.Address: 201 Masonville Rd. Mount Laurel, NJ 08054Device: 6252 Stair-PRO 031139708Problem Description: Q-00031211
Follow up
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: john.hamilton@mlems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316464Location: MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.Address: 201 Masonville Rd. Mount Laurel, NJ 08054Device: 6252 Stair-PRO 031139708Problem Description: Q-00031211
Follow up
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: john.hamilton@mlems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316464Location: MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.Address: 201 Masonville Rd. Mount Laurel, NJ 08054Device: 6252 Stair-PRO 031139708Problem Description: Q-00031211
Follow up
📅
WO-01316464 - Repair - 6252 Stair-PRO - Mount Laurel - MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.
Dec 19, 2025 8:00am – 5:00pm
Work Order: WO-01316464
Account: MOUNT LAUREL TOWNSHIP EMS
Customer Case Number:
Location: MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.
Address: 201 Masonville Rd., Mount Laurel, NJ 08054
Manufacturer: Stryker Medical EMS
Model #: 6252 Stair-PRO
Serial #: 031139708
Contact Name: John Hamilton
Contact
Timeline
📞
Case Linked Nov 18, 9:37 AM
Case Number:00544663
Subject:Quote Needed
Status:Closed
⏳3.0 business days
📋
▶
4
Work Order Created Nov 20, 8:58 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
Parts Requested
Order:00085591
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2m
🚨11.0 business days
📅
Status: Ready for Scheduling by Audrey TharpDec 8, 2:49 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:18d 5h
👷
▶
2
Technician Assigned Dec 9, 9:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 29m
🔩
4x Parts Added Dec 9, 11:34 AM
Type:Parts, Expenses
Status:Open
Qty:1, 11
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 11, 1:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-19T13:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Chris GalassoDec 19, 11:40 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 21h
⏱️
▶
2
Labor Added Dec 19, 12:11 PM
Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:31m, 0m
⏳2.0 business days
📄
▶
3
Status: Ready to Bill Dec 22, 5:40 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-249791
Bottlenecks
Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)