12/11 MOwens Called and spoke to John Hamilton. I told him one WO is still in awaiting parts. He said to go ahead and schedule the visit for the other repair WOs. Scheduling for the first available day on he tech's calendar Friday 12/19 with arrival between 8-9am.
12/10/25 Rberry- Updated due date based on parts.
🔧Work Performed
REPLACED SEAT BACK WITH 11 RIVERS AND REPLACED DAMAGED STRUT
🔍Technician Findings
CRACKED SEAT BACK; DAMAGED STRUT
⚠️Problem Description
Q-00031212
6252 Stair-PRO
Asset ID 13323760
Follow-up required. Follow-up required. Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
CRACKED SEAT BACK, BRACE DAMAGED; NEEDS (1) 6250-001-116, (11) 0025-182-000 BLIND RIVET, (1) 6252-001-088 SUPPORT STRUT https://www.ebiotrack.com/workorder.php?wo=69839
📄Description
Stryker 6252 Stair-PRO stair chair
📞
Call
Completed Dec 11, 2025
12/11 MOwens Called and spoke to John Hamilton. I told him one WO is still in awaiting parts. He said to go ahead and schedule the visit for the other repair WOs. Scheduling for the first available day on he tech's calendar Friday 12/19 with arrival between 8-9am.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: john.hamilton@mlems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316465Location: MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.Address: 201 Masonville Rd. Mount Laurel, NJ 08054Device: 6252 Stair-PRO 031139707Problem Description: Q-00031212
6252 Stair
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: john.hamilton@mlems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316465Location: MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.Address: 201 Masonville Rd. Mount Laurel, NJ 08054Device: 6252 Stair-PRO 031139707Problem Description: Q-00031212
6252 Stair
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: john.hamilton@mlems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316465Location: MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.Address: 201 Masonville Rd. Mount Laurel, NJ 08054Device: 6252 Stair-PRO 031139707Problem Description: Q-00031212
6252 Stair
📅
WO-01316465 - Repair - 6252 Stair-PRO - Mount Laurel - MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.
Dec 19, 2025 8:00am – 5:00pm
Work Order: WO-01316465
Account: MOUNT LAUREL TOWNSHIP EMS
Customer Case Number:
Location: MOUNT LAUREL TOWNSHIP EMS - Masonville Rd.
Address: 201 Masonville Rd., Mount Laurel, NJ 08054
Manufacturer: Stryker Medical EMS
Model #: 6252 Stair-PRO
Serial #: 031139707
Contact Name: John Hamilton
Contact
Timeline
📞
Case Linked Nov 18, 10:32 AM
Case Number:00544699
Subject:L2 review
Status:Closed
⏳3.0 business days
📋
▶
4
Work Order Created Nov 20, 9:04 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00085593
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2m
🚨12.0 business days
📅
Status: Ready for Scheduling by Sean WeaverDec 9, 2:19 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:19d 5h
👷
▶
2
Technician Assigned Dec 10, 1:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 36m
🔩
4x Parts Added Dec 10, 2:20 PM
Type:Parts, Expenses
Status:Open
Qty:1, 11
📅
▶
2
Dispatch Scheduled Dec 11, 1:56 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:1d 0h
⚠️7.0 business days
⏱️
▶
3
Labor Added Dec 19, 12:57 PM
Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Chris Galasso
From:Scheduled, Tech On Site
To:Tech On Site, Completed
Duration in Previous:7d 23h, 0m
🏁
Status: Closed by Chris Galasso
From:Completed
To:Closed
Duration in Previous:0m
⏳2.0 business days
📄
▶
4
Status: Ready to Bill Dec 22, 5:43 PM
Status: Ready to Bill → Status: Billing Review → Status: Invoiced → Invoice Created
💵
Status: Billing Review by Diane Patton
From:Invoice Pending
To:Billing Review
Duration in Previous:0m
💰
Status: Invoiced by Diane Patton
From:Billing Review
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-249792
Bottlenecks
Awaiting Parts
Duration: 12.0 business days (threshold: 3.0 business days)
Exceeded by 9.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)