Detailed work order timeline, KPIs, and analysis
Modern Animal Hospital • Virtual Tech - Field Repair • P3
📍 Modern Animal Clinic - NOPA — 401 Divisadero St, San Franscisco CA, 94117
Nov 20, 2025 → Feb 23, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 20 → Nov 20 | Created | ▶ Running | 0 | 0 / 3 |
| Nov 20 → Nov 20 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Nov 20 → Nov 20 | Assigned | ▶ Running | 0 | 0 / 3 |
| Nov 20 → Nov 21 | Scheduled | ▶ Running | 1 | 1 / 3 |
| Nov 21 → Nov 22 | Tech On Site | ▶ Running | 0 | 1 / 3 |
| Nov 22 → Nov 24 | Tech Off Site | ▶ Running | 1 | 2 / 3 |
| Nov 24 → Dec 4 | Reschedule | ▶ Running | 6 | 8 / 3 |
| Dec 4 → Dec 18 | Awaiting Parts | ⏸ Paused | 10 | — |
| Dec 18 → Feb 18 | Reschedule | ▶ Running | 40 | 48 / 3 |
| Feb 18 → Feb 18 | Entered | ▶ Running | 0 | 48 / 3 |
| Feb 18 → Feb 23 | Assigned | ▶ Running | 3 | 51 / 3 |
2-18 Mburris LM on Vmail for POC/ Email sent to POC
2/18/26 RBerry- Sent teams chat to DCarvalho and NWillick stating: WO-01316493 – I see this WO is currently assigned to Justin Armas. In the internal notes, he mentioned being assigned the microscope courses and that he is ordering a microscope cleaning kit. However, I do not see a parts order on this WO for the cleaning kit. Can you confirm whether this was ordered through his trunk stock?
Additionally, Justin is not HCP trained. Would you like this WO reassigned to Angel since he is HCP trained?
Please advise on how you’d like to proceed.
Per DCarvalho, reassign to Angel Rios, he will need to get microscope cleaning kit from Justing Armas when he returns from PTO.
12/4 - JArmas - spoke with Tonya, she assigned Microscope courses in EMSARU, and I am ordering a
Microscope cleaning kit, will return when I get the kit
12/3 - Called HCP tech support, Spoke with Keith Wise, he suggested I call depot repair tomorrow.
12/3/2025 Sramen - sent teams message to SUP/FOM
11/26/2025 Sramen - chatter to JWhalen/FSE/SUP/FOM/ASM
11-26 Mburris called LM on Vmail for POC
11/21 - JArmas called HCP text support, waiting on call back
11-20 Mburris email from POC to set ...Good morning,
11/21 between 10-1130 works great for us.
Please see below for additional information.
Best,
Jessica
11-20 Mburris email sent to POC
11-20 Mburris called site Lm on Vmail
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03016465 | Labor | Open | 3 | $0.00 | Nov 21, 2:00 PM |
| WL-03016466 | Labor | Open | 1.5 | $178.50 | Nov 21, 2:00 PM |
| WL-03016467 | Labor | Open | 1.5 | $0.00 | Nov 21, 2:00 PM |
| WL-03016468 | Travel | Open | 103 | $275.00 | Nov 21, 2:00 PM |
| WL-03016469 | Travel | Open | 103 | $0.00 | Nov 21, 2:00 PM |
| WL-03041678 | Parts | Open | 1 | $0.00 | Dec 18, 9:24 AM |
| WL-03041679 | Expenses | Open | 1 | $0.00 | Dec 18, 9:24 AM |