Midmark Service Request Dispatch Authorization - WO-00129395
Closed
Travel Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
WD-Error code 0751-4468 Door open error
ADDITIONAL NOTES
**Secondary Contact: Anyone in the office can schedule service**
For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230
PCR CODES
Problem Cause Resolution
DOOR OPEN ERROR UM UNDETERMINED DIAGNOSING PRODUCT
12/1 KSmith -- Sent email to schedule for Thursday
11/26/2025jsells
Ship To Name: Massachusetts Dermatology Assoc
Ship To Address: 900 Cummings Ctr Ste 311T
Ship To City/State: Beverly, MA 01915-6260
Waybill (Tracking #): 1ZE444250372878265
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 26-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10899-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X DOOR SWITCH AND HARNESS
LINE NO: 2.1 QTY: 1 ITEM: 002-10865-00 SERIAL #: DESCRIPTION: KIT, 115V M9/M11-05X CONTROL PCB ASSY
LINE NO: 3.1 QTY: 1 ITEM: 002-10899-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X DOOR SWITCH AND HARNESS
LINE NO: 5.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259048330237 DESCRIPTION: ARS LABEL, ST RT 47 WEST
11/20 KSmith -- Scheduled for Monday with Syd. 9-11am
🔧Work Performed
Researched and troubleshot code. Checked all door switches to make sure
they were communicating with pc board per instruction in tech library. Spoke with Brian @MM said to run cycle and observe door latch mechanism for any hang ups or issues popping door open. Ran 2 cycles and both times door opened no issues. Spoke with Deane @MM and she will he sending pc board and door switch due to the accesive open door error shown in history.
12/4 DC Returned to location and replaced the main PCB and door motor. Fully function tested unit and successfully ran and dried two cycles.
🔍Technician Findings
Unit OOS
Door open error code 0751-4468 last 5 codes in history
⚠️Problem Description
Travel Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
WD-Error code 0751-4468 Door open error
ADDITIONAL NOTES
**Secondary Contact: Anyone in the office can schedule service**
For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230
PCR CODES
Problem Cause Resolution
DOOR OPEN ERROR UM UNDETERMINED DIAGNOSING PRODUCT
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
From: sgauthier@maderm.org
To: ksmith@emsar.com
Cc: dcummins@maderm.org, jcummins@maderm.org, anikoloff@maderm.org, suhrich@maderm.org
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Hello Kourtney,
Yes, that would be excellent. Are they
To: sgauthier@maderm.org
CC:
BCC:
Attachment: --none--
Subject: Massachusetts Dermatology Assoc -- Midmark Repair -- WO-01316515
Body:
Good Morning Syd,
The parts for the repair of your Midmark unit have shipped and are scheduled to arrive today.
Would Thursday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: sgauthier@maderm.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316515Location: Massachusetts Dermatology AssocAddress: 900 Cummings Ctr Ste 311T Beverly, MA 01915Device: M11 (Series) V2777475Problem Description: Travel Zone 2
Dispatch Type Repair
📋
Outbound to +19782253376
Completed Nov 20, 2025
Scheduled for 11/25 with Syd. 9-11am
📞
Call
Completed Nov 20, 2025
11/20/2025 JRolston - Called site POC, Syd Gauthier @ (978) 225-3376. Advised him that dispatch has been received, and that Coordinators will call to schedule accordingly.