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WO-01316519 ↗ ServiceMax

SB Clinical Practice Management Plan, Inc • Inspection • P5

📍 Stony Brook - UROLOGY SUITE 201 COMMACK - 25366 — 500 COMMACK ROAD, Suite 201 - Urology, Commack NY, 11725

Nov 20, 2025 → Nov 24, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 1, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 24, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Nov 20, 2025 Completed: Nov 24, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 5
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 0 / 5
Nov 20 → Nov 20 Assigned ▶ Running 0 0 / 5
Nov 20 → Nov 24 Scheduled ▶ Running 2 2 / 5
Nov 24 → Nov 24 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Coordinators 2.9d
Field Work 0.5d
Billing 53.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Field Work
0.5 days
Billing
53.3 days
Created: Nov 20, 2025 Due: Dec 1, 2025 Completed: Nov 24, 2025 (7 days early)
📅
2.9 days Total Age
⏱️
51.4d in Invoiced Longest Stage
🔄
10 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545202
FW: Stony Brook Urology, UFPC -- EMSAR Repair. Waiting for customer response.
Closed
Miscellaneous Equipment Inspection Customer needs a miscellaneous inspection created please. Approx 10 units need inspected. https://www.ebiotrack.com/inspection.php?iid=31345
Priority
Standard
Origin
Email
Reason
New Case
Contact
SHAUNA BACANY
Owner
Kimberly Hardison
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316519 (current) Invoiced
Inspection • Mohamed Shareed
Created: Nov 20, 2025 • Closed: Nov 24, 2025
Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 51.4 days stuck in "Invoiced"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Invoiced
51.4d
Billing Correction Needed
2.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/11/2026 Jsackett - Deleted SM-247582, returned WO to Billing Correction for Update + Rebill direct to Stony Brook. 11/20 KSmith -- Scheduled for Monday with Shauna
🔧 Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 2860538-25366-31345
🔍 Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 2860538-25366-31345
⚠️ Problem Description
Initial Annual Inspection Service Customer needs an annual inspection. Approx 10 units need inspected. https://www.ebiotrack.com/inspection.php?iid=31345

Timeline

📞
Case Linked Nov 19, 11:07 AM
Case Number: 00545202
Subject: FW: Stony Brook Urology, UFPC -- EMSAR Repair. Waiting for customer response.
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Nov 20, 12:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 20, 12:15 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 11m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-24T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Nov 24, 11:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
🚗
▶
2 3x Travel Added Nov 24, 3:43 PM
3x Travel Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 4h 1m
⏱️
▶
2 3x Labor Added Nov 24, 3:51 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 25, 4:01 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
🚨 52.0 business days
💵
Status: Billing Review by Jane Sackett Feb 11, 11:16 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 77d 19h, 0m
⏳ 2.0 business days
🏁
Status: Closed by Dylan Nakoff Feb 12, 12:57 PM
From: Billing Correction Needed
To: Closed
Duration in Previous: 1d 1h
📄
▶
3 Status: Ready to Bill Feb 12, 2:04 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253732
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.7 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00545202
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Nov 24, 1:00 PM
Created
Nov 20, 12:02 PM
Invoice #
SM-253732

Work Details (6)

Name Type Status Qty Amount Date
WL-03018808 Travel Open 11 - Nov 24, 3:43 PM
WL-03018809 Travel Open 37 - Nov 24, 3:43 PM
WL-03018810 Expenses Open 1 $0.00 Nov 24, 3:43 PM
WL-03018838 Labor Open 1 $0.00 Nov 24, 3:51 PM
WL-03018839 Labor Open 2.25 $1,414.00 Nov 24, 3:51 PM
WL-03018840 Labor Open 1.25 $0.00 Nov 24, 3:51 PM

Details