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Detailed work order timeline, KPIs, and analysis

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WO-01316558 ↗ ServiceMax

ABINGDON AMBULANCE SERVICE • Preventive Maintenance • PSM

📍 ABINGDON AMBULANCE SERVICE - Campus Dr. — 618 Campus Dr., Abingdon VA, 24210

Nov 20, 2025 → Dec 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (21 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Nov 20 → Dec 2, 2025
6 business days (counted)
Running total: 6 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 29, 2025
18 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 26 of ? biz days used
Created: Nov 20, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 0
Nov 20 → Dec 2 Assigned ▶ Running 6 6
Dec 2 → Dec 29 Scheduled ▶ Running 18 24
Dec 29 → Dec 30 Tech On Site ▶ Running 1 25
Dec 30 → Dec 30 Tech Off Site ▶ Running 0 25
Dec 30 → Dec 31 Tech On Site ▶ Running 1 26
Dec 31 → Dec 31 Incomplete ▶ Running 0 26
Dispatch 0.0d
Coordinators 25.0d
Field Work 3.7d
Incomplete 1.0d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.0 days
Over SLA
Field Work
3.7 days
Over SLA
Incomplete (excluded from total)
1.0 days
Created: Nov 20, 2025 Due: Dec 31, 2025 Completed: Dec 30, 2025 (1 days early)
📅
25.6 days Total Age
⏱️
18.4d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
23.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Todd Fogiel — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 29, 2025
Visit 2 Dec 30, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545451
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 23 Pcs https://www.ebiotrack.com/inspection.php?iid=31334
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jarren Strong
Owner
Kimberly Hardison
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316558 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Nov 20, 2025 • Closed: Dec 30, 2025
Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 18.4 days stuck in "Scheduled"
⏱️
Total Delay 23.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
6.4d / 0.5d SLA
Scheduled
18.4d / 2.0d SLA
Tech On Site
2.6d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Incomplete
1.0d
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 LHill-sent email to Jarren Strong for 12/29 & 12/30.


12/02/2025 LHill-called (276) 628-8470. spoke with Jarren Strong. I offered 12/11 for tech to come onsite. He said normally tech comes 2 days in order to get them all done. He advised that he would like to get this done after Christmas. He confirmed the 29th and 30th works for him. He wants me to send him an email with the dates.

🔧 Work Performed
Stryker Medical - 6083 MX-Pro Bariatric Serial #: 050240350 - Asset ID: 13284222 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 110239955 - Asset ID: 13284221 Ferno Washington Inc - Power X1 Serial #: 21S-024761 - Asset ID: 13284229 Ferno Washington Inc - Power X1 Serial #: 20S-020281 - Asset ID: 13284219 Ferno Washington Inc - Power X1 Serial #: 20S-020280 - Asset ID: 13284225 Ferno Washington Inc - Power X1 Serial #: 21S-023994 - Asset ID: 13284218 Ferno Washington Inc - Power X1 Serial #: 22S-025478 - Asset ID: 13284243 Ferno Washington Inc - Power X1 Serial #: 22S-025477 - Asset ID: 13284217 Ferno Washington Inc - Power X1 Serial #: 22S-025744 - Asset ID: 13284237 Ferno Washington Inc - Power X1 Serial #: 21S-023655 - Asset ID: 13284228 Ferno Washington Inc - Power X1 Serial #: 21S-023656 - Asset ID: 13284230 Ferno Washington Inc - Power X1 Serial #: 21S-024138 - Asset ID: 13284227 Ferno Washington Inc - Power X1 Serial #: 24C-209628 - Asset ID: 13284224 Stryker Medical - 6086 PerformancePro Serial #: 131241766 - Asset ID: 13284223 Ferno Washington Inc - Power X1 Serial #: 24C-213178 - Asset ID: 13284226
⚠️ Problem Description
Annual Equipment PM 23 Pcs https://www.ebiotrack.com/inspection.php?iid=31334

Timeline

📞
Case Linked Nov 20, 12:00 AM
Case Number: 00545451
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 20, 2:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 20, 3:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 43m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Dec 2, 3:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-12-29T16:15:00.000+0000
🚨 19.0 business days
🔧
Status: Tech On Site by Todd Fogiel Dec 29, 12:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 20h
🚗
Status: Tech Off Site by Todd Fogiel Dec 29, 9:45 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 9h 23m
🔧
Status: Tech On Site by Todd Fogiel Dec 30, 11:59 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 14h 13m
⚠️
Status: Incomplete by Todd Fogiel Dec 30, 11:37 PM
From: Tech On Site
To: Incomplete
Duration in Previous: 11h 38m
✔️
Status: Completed by Shawn Rogers Dec 31, 9:05 AM
From: Incomplete
To: Completed
Duration in Previous: 9h 27m
💵
▶
2 27x Expenses Added Dec 31, 9:45 AM
27x Expenses Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 42m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 2, 12:18 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 2h, 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 5, 5:00 PM
Invoice Number: SM-250378

Bottlenecks

Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Scheduled
Duration: 18.4 business days (threshold: 2.0 business days)
Exceeded by 16.4 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545451
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Todd Fogiel
Scheduled
Dec 29, 11:15 AM
Created
Nov 20, 2:05 PM
Invoice #
SM-250378

Work Details (27)

Name Type Status Qty Amount Date
WL-03051332 Expenses Open 1 $0.00 Dec 31, 9:45 AM
WL-03051333 Expenses Open 1 $0.00 Dec 31, 9:45 AM
WL-03051334 Labor Open 3 $0.00 Dec 31, 9:46 AM
WL-03051335 Travel Open 169 $0.00 Dec 31, 9:46 AM
WL-03051336 Labor Open 3 $0.00 Dec 31, 9:46 AM
WL-03051337 Travel Open 161 $0.00 Dec 31, 9:46 AM
WL-03051338 Labor Open 3.9908333333333 $0.00 Dec 31, 9:46 AM
WL-03051339 Travel Open 203 $0.00 Dec 31, 9:46 AM
WL-03051340 Labor Open 4 $0.00 Dec 31, 9:46 AM
WL-03051341 Travel Open 201 $0.00 Dec 31, 9:46 AM
WL-03051342 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051343 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051344 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051345 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051346 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051347 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051348 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051349 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051350 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051351 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051352 Labor Open 0.5 $0.00 Dec 31, 9:46 AM
WL-03051353 Labor Open 0.5 $0.00 Dec 31, 9:46 AM
WL-03051354 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051355 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051356 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051357 Labor Open 1 $0.00 Dec 31, 9:46 AM
WL-03051358 Labor Open 1 $0.00 Dec 31, 9:46 AM

Details