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WO-01316559 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 Archwell - Charlotte N Graham — 5740 N GRAHAM ST  , CHARLOTTE NC, 28269

Nov 20, 2025 → Jan 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (40 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Nov 20 → Jan 21, 2026
39 business days (counted)
Running total: 39 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 29, 2026
6 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Nov 20, 2025 Completed: Jan 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 0
Nov 20 → Jan 21 Assigned ▶ Running 39 39
Jan 21 → Jan 29 Scheduled ▶ Running 6 45
Jan 29 → Jan 29 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 46.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.0 days
Over SLA
Created: Nov 20, 2025 Due: Jan 30, 2026 Completed: Jan 29, 2026 (1 days early)
📅
45.6 days Total Age
⏱️
39.3d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
43.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545469
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 70 pcs https://www.ebiotrack.com/inspection.php?iid=31343
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Smith-Richardson
Owner
Jessica Sells
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316559 (current) Invoiced
Inspection • Eric Colon
Created: Nov 20, 2025 • Closed: Jan 29, 2026
Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 39.3 days stuck in "Assigned"
⏱️
Total Delay 43.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
39.3d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/21 MOwens Lisa called back and we confirmed scheduling the inspection for 1/29 with arrival around 10am.

1/12 MOwens Called to speak to Lisa. Left a vm for her to call back.

1/2 MOwens Called and left a vm for Lisa Smith-Richardson to call back to schedule the annual inspection in Jan.

🔧 Work Performed
1/29/26- EColon- Arrived on-site, checked in with POC. Completed inspection on 82 items, failed 2 items, archived 3 items. Inspection complete.
🔍 Technician Findings
Annual inspection
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 70 pcs https://www.ebiotrack.com/inspection.php?iid=31343

Timeline

📞
Case Linked Nov 20, 6:00 AM
Case Number: 00545469
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 20, 2:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 20, 4:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 25m
🚨 39.9 business days
📅
▶
2 Dispatch Scheduled Jan 21, 4:01 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 61d 23h
📅
Dispatch Scheduled by Melissa Owens Jan 22, 9:15 AM
Scheduled For: 2026-01-29T14:30:00.000+0000
⚠️ 6.0 business days
🚗
Travel Added Jan 29, 1:41 PM
Type: Travel
Status: Open
Qty: 100
⏱️
▶
2 2x Labor Added Jan 29, 4:54 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Eric Colon
From: Scheduled, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 8d 0h, 0m
📄
Status: Ready to Bill by Diane Patton Jan 30, 9:56 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 0m
🧾
Invoice Created Jan 30, 7:03 PM
Invoice Number: SM-252649

Bottlenecks

Assigned
Duration: 39.3 business days (threshold: 4.0 business hours)
Exceeded by 38.8 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00545469
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Jan 29, 9:30 AM
Created
Nov 20, 2:09 PM
Invoice #
SM-252649

Work Details (3)

Name Type Status Qty Amount Date
WL-03083420 Travel Open 100 - Jan 29, 1:41 PM
WL-03083773 Labor Open 2 $0.00 Jan 29, 4:54 PM
WL-03083774 Labor Open 4.5 $1,875.60 Jan 29, 4:54 PM

Details