Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316562 ↗ ServiceMax

NEW PITTSBURG FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 New Pittsburg Fire Department — 3311 N Elyria Rd, Wooster OH, 44691

Nov 20, 2025 → Dec 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (15 biz days late)
Active: 20 biz days
🕐 Clock stopped: Invoiced (Dec 22, 2025)
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 20 → Dec 15, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 15 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 22, 2025
5 business days (counted)
Running total: 20 of ? biz days used
Created: Nov 20, 2025 Invoiced: Dec 22, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 0
Nov 20 → Nov 20 Assigned ▶ Running 0 0
Nov 20 → Dec 15 Scheduled ▶ Running 15 15
Dec 15 → Dec 15 Entered ▶ Running 0 15
Dec 15 → Dec 15 Assigned ▶ Running 0 15
Dec 15 → Dec 22 Scheduled ▶ Running 5 20
Dispatch 0.0d
Coordinators 21.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.6 days
Over SLA
Created: Nov 20, 2025 Due: Dec 31, 2025 Completed: Dec 22, 2025 (9 days early)
📅
20.0 days Total Age
⏱️
15.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
18.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00545453
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 8 Pcs https://www.ebiotrack.com/inspection.php?iid=31335
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brad Stull
Owner
Kimberly Hardison
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316562 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Nov 20, 2025 • Closed: Dec 21, 2025
Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 15.5 days stuck in "Scheduled"
⏱️
Total Delay 18.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
21.5d / 2.0d SLA
Closed
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 CRamen spoke to Allan and re-scheduled for Monday 12/22/2025 with tech arrival between 8-10am. 


12/15/2025 CRamen per DCarvalho  Teddie is going to run WO-01324381 Tomorrow. We will need to reasign WO-01316562 to Brandon and reschedule for next week. This will keep you from blowing up any schedules this week.

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 2002003500439 - Asset ID: 13175284 Stryker Medical - 6252 Stair-Pro Serial #: 39565 - Asset ID: 13175285 Stryker Medical - 6390 Power-LOAD Serial #: 2001012400230 - Asset ID: 13175283
🔍 Technician Findings
pm
⚠️ Problem Description
Annual Equipment PM 8 Pcs https://www.ebiotrack.com/inspection.php?iid=31335

Timeline

📞
Case Linked Nov 20, 12:00 AM
Case Number: 00545453
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 20, 2:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 20, 2:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
🗓️
▶
2 Status: Scheduled Nov 20, 2:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2025-12-16T21:00:00.000+0000
🚨 16.0 business days
🆕
▶
4 Status: Entered Dec 15, 10:49 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-22T14:00:00.000+0000
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 6.0 business days
🚗
▶
2 9x Travel Added Dec 22, 2:57 PM
9x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 7d 4h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 23, 5:31 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
⏳ 2.8 business days
🧾
Invoice Created Dec 28, 11:00 PM
Invoice Number: SM-249873

Bottlenecks

Scheduled
Duration: 15.5 business days (threshold: 2.0 business days)
Exceeded by 13.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00545453
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Dec 22, 9:00 AM
Created
Nov 20, 2:16 PM
Invoice #
SM-249873

Work Details (9)

Name Type Status Qty Amount Date
WL-03045322 Travel Open 100 $0.00 Dec 22, 2:57 PM
WL-03045320 Travel Open 100 $0.00 Dec 22, 2:57 PM
WL-03045321 Labor Open 1.75 $0.00 Dec 22, 2:57 PM
WL-03045316 Labor Open 1 $0.00 Dec 22, 2:57 PM
WL-03045317 Labor Open 0.5 $0.00 Dec 22, 2:57 PM
WL-03045318 Labor Open 0.5 $0.00 Dec 22, 2:57 PM
WL-03045319 Labor Open 1.75 $0.00 Dec 22, 2:57 PM
WL-03045324 Parts Open 2 $23.36 Dec 22, 2:57 PM
WL-03045323 Parts Open 2 $17.52 Dec 22, 2:57 PM

Details