2/11/26 DPatton - parts order not calculating a price. Emailed MM to update with price
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Model: Midmark - 204-012
Model Type: Exam Table
Asset ID: 6322690
Serial #: V2492999
Part needed
1 dowel rod, 055-0005-00
📧
Email: Your Order Has Been Fulfilled.
Completed Jan 15, 2026
To: marianne.rose@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01316566 has been fulfilled.
Please find the associated tracking number(s) below:
[1ZE444250371509594]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: marianne.rose@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316566Location: Concordance - Stony Brook Lake Grove Pain Management, Suite 102Address: 4 Smith Haven Mall, Suite 102 Lake Grove, NY 11755Device: Problem Description: Mod
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 28, 2025
To: marianne.rose@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316566Location: Concordance - Stony Brook Lake Grove Pain Management, Suite 102Address: 4 Smith Haven Mall, Suite 102 Lake Grove, NY 11755Device: Problem Description: Mod
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 21, 2025
To: marianne.rose@stonybrookmedicine.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316566Location: Concordance - Stony Brook Lake Grove Pain Management, Suite 102Address: 4 Smith Haven Mall, Suite 102 Lake Grove, NY 11755Device: Problem Description: Mod
Timeline
📞
Case Linked Nov 18, 9:51 AM
Case Number:00544669
Subject:Needs quote * no quote needed per SMC
Status:Closed
⏳3.0 business days
📋
▶
3
Work Order Created Nov 20, 2:29 PM
Work Order Created → Status: Assigned → Status: L2 Screening
👷
Status: Assigned by Sherry Reich
From:Entered
To:Assigned
Duration in Previous:0m
🔍
Status: L2 Screening by Sherry Reich
From:Assigned
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Nov 20, 2:35 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4m
🚨10.0 business days
🔩
▶
2
2x Parts Added Dec 5, 7:53 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:15d 5h
🚨27.5 business days
📦
Status: Awaiting Parts by Rhonnie ReevesJan 15, 1:58 PM
From:Reschedule, Awaiting Parts
To:Awaiting Parts, Closed
Duration in Previous:40d 18h, 0m
⏳2.0 business days
💵
Status: Billing Review by Diane PattonJan 19, 11:51 AM
From:Closed
To:Billing Review
Duration in Previous:3d 21h
🚨17.0 business days
💳
Status: Billing Correction Needed by Diane PattonFeb 11, 6:37 PM
From:Billing Review
To:Billing Correction Needed
Duration in Previous:23d 6h
📄
▶
4
Status: Ready to Bill Feb 12, 12:40 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-253697
Bottlenecks
Awaiting Parts
Duration: 9.6 business days (threshold: 3.0 business days)
Exceeded by 6.6 business days
Reschedule
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Billing Review
Duration: 17.0 business days (threshold: 2.0 business days)