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← WO Overview

WO-01316576 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 Archwell - Charlotte — 3038 EASTWAY DR STE 1-3  , CHARLOTTE NC, 28205

Nov 20, 2025 → Jan 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (38 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Nov 20 → Jan 21, 2026
39 business days (counted)
Running total: 39 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 27, 2026
4 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Nov 20, 2025 Completed: Jan 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 0
Nov 20 → Jan 21 Assigned ▶ Running 39 39
Jan 21 → Jan 27 Scheduled ▶ Running 4 43
Jan 27 → Jan 27 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 43.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 20, 2025 Due: Jan 30, 2026 Completed: Jan 27, 2026 (3 days early)
📅
43.5 days Total Age
⏱️
39.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
41.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545468
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 92 Pcs https://www.ebiotrack.com/inspection.php?iid=31342
Priority
Standard
Origin
Email
Reason
New Case
Contact
Landon Woods
Owner
Kimberly Hardison
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316576 (current) Invoiced
Inspection • Eric Colon
Created: Nov 20, 2025 • Closed: Jan 27, 2026
Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 39.3 days stuck in "Assigned"
⏱️
Total Delay 41.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
39.3d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/21 MOwens Called and spoke to Tori Stewart. Scheduled the visit for next Tues. 1/27 with arrival around 10am.

1/12 MOwens Called to speak to the POC to schedule this inspection. Left a vm to call back.

1/2 MOwens Called and left a vm for Tori Stewart to call back to schedule the annual inspection in Jan.

New POC Tori Stewart. Number is 980-300-1588

🔧 Work Performed
1/27/26- EColon- Arrived onsite, checked in with POC. Completed inspection on 90 items, archived 17 items. Inspection complete
🔍 Technician Findings
Annual Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 92 Pcs https://www.ebiotrack.com/inspection.php?iid=31342

Timeline

📞
Case Linked Nov 20, 6:00 AM
Case Number: 00545468
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 20, 3:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 20, 4:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 28m
🚨 39.9 business days
📅
▶
2 Dispatch Scheduled Jan 21, 4:00 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 61d 23h
⏳ 5.0 business days
⏱️
3x Labor Added Jan 27, 12:31 PM
Type: Labor, Travel
Status: Open
Qty: 2, 99
⏱️
▶
3 2x Labor Added Jan 27, 5:50 PM
2x Labor Added → Status: Tech On Site → Status: Completed
🔧
Status: Tech On Site by Eric Colon
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
✔️
Status: Completed by Eric Colon
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
▶
2 Status: Ready to Bill Jan 28, 12:41 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 30, 7:03 PM
Invoice Number: SM-252428

Bottlenecks

Assigned
Duration: 39.3 business days (threshold: 4.0 business hours)
Exceeded by 38.8 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

📞
Case 00545468
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Eric Colon
Scheduled
Jan 27, 10:00 AM
Created
Nov 20, 3:01 PM
Invoice #
SM-252428

Work Details (5)

Name Type Status Qty Amount Date
WL-03079866 Labor Open 2 $0.00 Jan 27, 12:31 PM
WL-03079867 Travel Open 99 - Jan 27, 12:31 PM
WL-03079868 Travel Open 99 - Jan 27, 12:31 PM
WL-03080603 Labor Open 6 $2,066.00 Jan 27, 5:50 PM
WL-03080604 Labor Open 2 $0.00 Jan 27, 5:50 PM

Details