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WO-01316581 ↗ ServiceMax

SOUTHERN PARAMEDIC SERVICE EMS • Repair • P7

📍 Southern Paramedic Service EMS - Brinkley AR — 1100 N Main St., Brinkley AR, 72021

Nov 20, 2025 → Dec 16, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 3, 2025
✗ SLA Missed
Active: 6 biz days
Paused: 11 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸11d
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Dec 9, 2025
11 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 17, 2025
5 business days (counted)
Running total: 6 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 6 of 7 biz days used
Created: Nov 20, 2025 Completed: Dec 17, 2025
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 7
Nov 20 → Nov 20 L2 Screening ▶ Running 0 0 / 7
Nov 20 → Dec 9 Awaiting Parts ⏸ Paused 11 —
Dec 9 → Dec 10 Ready for Scheduling ▶ Running 1 1 / 7
Dec 10 → Dec 10 Assigned ▶ Running 0 1 / 7
Dec 10 → Dec 17 Scheduled ▶ Running 5 6 / 7
Dec 17 → Dec 17 Tech On Site ▶ Running 0 6 / 7
Dispatch 0.1d
Material Management 11.4d
Coordinators 6.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
11.4 days
Over SLA
Coordinators
6.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 20, 2025 Due: Dec 3, 2025 Completed: Dec 17, 2025 (13 days late)
📅
17.0 days Total Age
⏱️
11.4d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
13.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545464
L2 review
Closed
Follow-up required. Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. cx needs quote for repair - trolley right wing cover 6390-101-047 - 0038-895-000 Extension spring - 6390-001-372 Arm cover, head end, left
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Kalvin
Owner
Jessica Sells
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316581 (current) Invoiced
Repair • Christopher Womack
Created: Nov 20, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 11.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
11.4d / 3.0d SLA
Ready for Scheduling
1.1d / 1.0d SLA
Scheduled
5.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
On the Powerload. I removed the Powerload from the truck and inspected the transfer lock plate kit. I then removed the cover on the trolly and inspected all the wires and pieces. All were in good shape. I then replaced the trolly stop ram. I then replaced the wing covers and the left and right side covers. I then replaced the extended arm covers. I then replaced the left and right arm grips. I reinstalled the Powerload in the truck. I function tested the unit and all passed. I returned the unit to service. NO TRAVEL CHARGED.
🔍 Technician Findings
On the 6390, I arrived and found that the arm grips on the left and right were worn, and the upper arm covers were cracked and broken. I then discovered that the left and right wings covers were cracked. The trolly side covers were also cracked. the trolly stop ramp was worn and needing to be replaced.
⚠️ Problem Description
Follow-up required. Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. cx needs quote for repair - trolley right wing cover 6390-101-047 - 0038-895-000 Extension spring - 6390-001-372 Arm cover, head end, left https://www.ebiotrack.com/workorder.php?wo=69864
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Nov 20, 5:29 AM
Case Number: 00545464
Subject: L2 review
Status: Closed
📋
▶
2 Work Order Created Nov 20, 3:17 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Nov 20, 4:03 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 45m
🚨 12.0 business days
📅
Status: Ready for Scheduling by Amy Greene Dec 9, 6:18 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 19d 2h
💵
Expenses Added Dec 10, 8:55 AM
Type: Expenses
Status: Open
Qty: 1
👷
▶
3 Technician Assigned Dec 10, 9:38 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 15h 20m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-16T15:00:00.000+0000
💵
Expenses Added Dec 10, 11:08 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔩
▶
3 9x Parts Added Dec 16, 11:05 PM
9x Parts Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Christopher Womack
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 6d 13h, 0m
🏁
Status: Closed by Christopher Womack
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 2.1 business days
📄
▶
2 Status: Ready to Bill Dec 18, 6:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.7 business days
🧾
Invoice Created Dec 21, 8:27 PM
Invoice Number: SM-249413

Bottlenecks

Awaiting Parts
Duration: 11.4 business days (threshold: 3.0 business days)
Exceeded by 8.4 business days
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545464
Closed
📦
Parts Order 00085642
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
Dec 16, 10:00 AM
Created
Nov 20, 3:17 PM
Invoice #
SM-249413

Work Details (11)

Name Type Status Qty Amount Date
WL-03032550 Expenses Open 1 $0.00 Dec 10, 8:55 AM
WL-03032767 Expenses Open 1 $0.00 Dec 10, 11:08 AM
WL-03040207 Parts Open 1 $218.70 Dec 16, 11:05 PM
WL-03040208 Parts Open 1 $218.70 Dec 16, 11:05 PM
WL-03040209 Parts Open 1 $76.80 Dec 16, 11:05 PM
WL-03040210 Parts Open 1 $85.20 Dec 16, 11:05 PM
WL-03040211 Parts Open 1 $259.20 Dec 16, 11:05 PM
WL-03040212 Parts Open 1 $259.20 Dec 16, 11:05 PM
WL-03040213 Parts Open 1 $8.02 Dec 16, 11:05 PM
WL-03040214 Parts Open 1 $8.02 Dec 16, 11:05 PM
WL-03040215 Labor Open 1 $0.00 Dec 16, 11:05 PM

Details