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WO-01316582 ↗ ServiceMax

SOUTHERN PARAMEDIC SERVICE EMS • Repair • P7

📍 Southern Paramedic Service EMS - Brinkley AR — 1100 N Main St., Brinkley AR, 72021

Nov 20, 2025 → Dec 16, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 3, 2025
✗ SLA Missed (7 biz days late)
Active: 14 biz days
Paused: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Nov 25, 2025
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Entered
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
8d
▶ Clock Running
Status: Assigned
Nov 26 → Dec 10, 2025
8 business days (counted)
Running total: 9 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 17, 2025
5 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 14 of 7 biz days used
Created: Nov 20, 2025 Completed: Dec 17, 2025
Business Days Used 14 / 7
0 7d budget +7d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 7
Nov 20 → Nov 20 L2 Screening ▶ Running 0 0 / 7
Nov 20 → Nov 25 Awaiting Parts ⏸ Paused 3
Nov 25 → Nov 26 Ready for Scheduling ▶ Running 1 1 / 7
Nov 26 → Nov 26 Assigned ▶ Running 0 1 / 7
Nov 26 → Nov 26 Entered ▶ Running 0 1 / 7
Nov 26 → Nov 26 Ready for Scheduling ▶ Running 0 1 / 7
Nov 26 → Dec 10 Assigned ▶ Running 8 9 / 7
Dec 10 → Dec 17 Scheduled ▶ Running 5 14 / 7
Dec 17 → Dec 17 Tech On Site ▶ Running 0 14 / 7
Dispatch 0.1d
Material Management 3.4d
Coordinators 15.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
3.4 days
Over SLA
Coordinators
15.9 days
Over SLA
Billing
0.0 days
Created: Nov 20, 2025 Due: Dec 10, 2025 Completed: Dec 17, 2025 (6 days late)
📅
16.9 days Total Age
⏱️
8.4d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
13.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545448
L2 review
Closed
Cot fully operational, reviewed inspection results with customer, returned cot to service. cx needs quote for leg bearings 16 (6500-001-327) Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Kalvin
Owner
Jessica Sells
Created
Nov 19, 2025
Work Orders from this Case (1)
WO-01316582 (current) Invoiced
Repair • Christopher Womack
Created: Nov 20, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 104 days old
🚨
Primary Delay 8.4 days stuck in "Assigned"
⏱️
Total Delay 13.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
3.4d / 3.0d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Assigned
8.4d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/10 KKelch-FSE reached out to Tim and scheduled directly with the site

12/4/2025 Sramen - Adjusted due date,parts shipping on 1315519. Need to schedule together.


11/26/25 RBerry- Received confirmation from DCarvalho to send Chris Womack. Assigned WO and sent teams chat to KKelch.

11/26/25 RBerry- Found note in Special instructions that site is requesting Chris Womack from TX. Returned to dispatch to clear tech name until confirmed with FOM.

🔧 Work Performed
On the 6506, I removed the legs and replaced the 16 half shells. I then removed the sensor housings and replaced the crest-to-crest springs, slider, and slider magnets. I then replaced the Left and right slider housings. I then removed the leaking hose and installed a new 3/8 hose. I then installed a new backrest piston and safety bail. I installed three new zip ties. I function-tested the unit and all passed. I returned the cot to the service. NO TRAVEL CHARGED.
🔍 Technician Findings
On the 6506, I arrived and found that the cot was struggling to raise. The bearings were worn. The slider and slider magnet were damaged, and the crest-to-crest springs were broken. The left and right Slider housings were grooved and needing to be replaced. I then discovered that the large hose was leaking, the safety bail was worn, and the backrest piston was spongy. The zip ties for the steer cable were missing.
⚠️ Problem Description
Cot fully operational, reviewed inspection results with customer, returned cot to service. cx needs quote for leg bearings 16 (6500-001-327) Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device https://www.ebiotrack.com/workorder.php?wo=69865
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Nov 19, 11:32 PM
Case Number: 00545448
Subject: L2 review
Status: Closed
📋
2 Work Order Created Nov 20, 3:19 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Nov 20, 3:56 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 35m
4.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Nov 25, 11:01 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 4d 19h
2.0 business days
👷
3 Technician Assigned Nov 26, 3:16 PM
Technician Assigned → Status: Assigned → Status: Entered
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 4h
🆕
Status: Entered by Rhea Berry
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 1m, 0m
👷
2 Status: Assigned Nov 26, 4:03 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Christopher Womack
🔩
2x Parts Added Nov 26, 4:24 PM
Type: Parts, Expenses
Status: Open
Qty: 16
⚠️ 8.9 business days
🗓️
2 Status: Scheduled Dec 10, 9:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-16T15:00:00.000+0000
⚠️ 5.0 business days
🔩
2 9x Parts Added Dec 16, 10:31 PM
9x Parts Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Womack
From: Scheduled, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 6d 12h, 0m
2.2 business days
📄
3 Status: Ready to Bill Dec 18, 6:19 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
1.7 business days
🧾
Invoice Created Dec 21, 8:27 PM
Invoice Number: SM-249413

Bottlenecks

Awaiting Parts
Duration: 3.4 business days (threshold: 3.0 business days)
Exceeded by 3.1 business hours
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545448
Closed
📦
Parts Order 00085640
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Christopher Womack
Scheduled
Dec 16, 10:00 AM
Created
Nov 20, 3:19 PM
Invoice #
SM-249413

Work Details (11)

Name Type Status Qty Amount Date
WL-03021182 Parts Open 16 $316.16 Nov 26, 4:24 PM
WL-03021183 Expenses Open 1 $0.00 Nov 26, 4:24 PM
WL-03040164 Parts Open 1 $147.60 Dec 16, 10:31 PM
WL-03040165 Parts Open 1 $9.02 Dec 16, 10:31 PM
WL-03040166 Parts Open 1 $23.94 Dec 16, 10:31 PM
WL-03040167 Parts Open 2 $12.02 Dec 16, 10:31 PM
WL-03040168 Parts Open 2 $98.40 Dec 16, 10:31 PM
WL-03040169 Parts Open 1 $283.50 Dec 16, 10:31 PM
WL-03040170 Parts Open 1 $171.45 Dec 16, 10:31 PM
WL-03040171 Parts Open 3 $5.91 Dec 16, 10:31 PM
WL-03040172 Labor Open 1 $0.00 Dec 16, 10:31 PM

Details