Midmark Service Request Dispatch Authorization - WO-00129921
Closed
Zone 4
WD Failing Biological
This will be Zone 4 Dispatch to the EMSAR, SAN TAN VALLEY, AZ location. It is approx. 5 hours 30 minutes round trip. If a
different service location is used, Midmark approval is required before setting up service. For assistance, troubleshooting, or
parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
11/21 KKelch scheduled per logged email from Jonathan
11/21 KKelch called Jonathan to schedule for 11/26 between 1 and 3 pm. Line went dead, sent email.
11/20/2025jsells
spoke with Jonathan and I gave him the WO# and told him a coordinator will call him to schedule the visit
🔧Work Performed
Tech was taken to where the autoclave was, tech was then shown the Steam Safe Test Strips and that 2 of the test strips have failed in the past 2 months. Tech was told that the customer cleans and maintains the autoclave on a weekly and monthly basis. Tech started by checking the door seal and reseating it to the door. Tech then made sure that the filter were clean in the inside of chamber. All of that was good. Tech removed the side panel and made sure everything was connected, which they were. Tech then ran an unwrapped cycle, cycle ran with no error codes. Tech then had customer place an test kit in the chamber and run a pouches cycle. During the cycle tech observed the temp get to 272 degrees and the pressure got up to 30.1 PSI. After pouches cycle was complete, tech had no error codes. During both unwrapped and pouches cycles, tech had no air, water, or steam leaks. Tech had the charge nurse remove the test pack and she opened it and found, the test strip test bad. Tech did some research on Midmark's website and it said that the test strips might be bad. Tech told the customer and she said I could close out the ticket and she was going to try different test strips, and if the problem continues she would call us back out.
🔍Technician Findings
Tech arrived on site and was told that the autoclave was Failing Biological.
⚠️Problem Description
Zone 4
WD Failing Biological
This will be Zone 4 Dispatch to the EMSAR, SAN TAN VALLEY, AZ location. It is approx. 5 hours 30 minutes round trip. If a
different service location is used, Midmark approval is required before setting up service. For assistance, troubleshooting, or
parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
From: jbeltran@mariposachc.net
To: kaitlyn.kelch@emsar.com
This works for us!
Thanks!
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Friday, November 21, 2025 8:05 AMTo: Jonathan Beltran <jbeltran@mariposachc.net>Subject: Scheduling for WO-01316622 You don't often get email from kaitlyn.kelch@emsar.com. Learn why this is important Good morning Jonathan,I am reaching out from EMSAR to schedule the repair needed for your M9 autoclave. Our technician, Andy, can be there on 11/26 between
📧
Email: Scheduling for WO-01316622
Completed Nov 21, 2025
To: jbeltran@mariposachc.net
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01316622
Body:
Good morning Jonathan,
I am reaching out from EMSAR to schedule the repair needed for your M9 autoclave. Our technician, Andy, can be there on 11/26 between 1 and 3 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The inform
📋
Outbound to +15208413885
Completed Nov 21, 2025
11/21 KKelch called Jonathan to schedule for 11/26 between 1 and 3 pm. Line went dead, sent email.
📋
Outbound to +15208413885
Completed Nov 20, 2025
spoke with Jonathan and I gave him the WO# and told him a coordinator will call him to schedule the visit
Work Order: WO-01316622
Account: MIDMARK
Customer Case Number: SR 1497416 WO-00129921
Location: Mariposa Nogales West
Address: 1209 W Target Range Rd, Nogales, AZ 85621-2466
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V2829440
Contact Name: Jonathan Beltran
Contact Phone: (520) 8
PDF
SRA_WO-00129921_ver1
Nov 20, 2025
PDF
SRA WO-00129921 11-26-2025
Nov 26, 2025
Timeline
📞
Case Linked Nov 20, 12:19 PM
Case Number:00545610
Subject:Midmark Service Request Dispatch Authorization - WO-00129921
Status:Closed
📋
▶
2
Work Order Created Nov 20, 4:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Status: Assigned Nov 20, 5:17 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Andrew Przybyla
🗓️
▶
2
Status: Scheduled Nov 21, 11:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-11-26T20:00:00.000+0000
⏳3.0 business days
🚗
2x Travel Added Nov 25, 10:34 PM
Type:Travel
Status:Open
Qty:129
⏱️
Labor Added Nov 26, 11:27 AM
Type:Labor
Status:Open
Qty:2.5
⏱️
4x Labor Added Nov 26, 12:28 PM
Type:Labor, Expenses
Status:Open
Qty:1.5, 0.5, 2.5
🔧
Status: Tech On Site by Andrew PrzybylaNov 26, 6:30 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 7h
✔️
Status: Completed by Andrew PrzybylaNov 26, 10:40 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 9m
🏁
Status: Closed by Andrew PrzybylaNov 26, 11:00 PM
From:Completed
To:Closed
Duration in Previous:20m
⏳3.1 business days
📄
Status: Ready to Bill by Nancy SuarezDec 3, 1:48 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:6d 14h, 0m
💵
▶
3
Status: Billing Review Dec 3, 1:53 PM
Status: Billing Review → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-248078
💰
Status: Invoiced by Nancy Suarez
From:Billing Review
To:Invoiced
Duration in Previous:2m
Bottlenecks
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)