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WO-01316628 ↗ ServiceMax

MIDMARK • Repair • P4

📍 BAYSHORE VETERINARY HOSPITAL — 2168 STATE HIGHWAY 35, Holmdel NJ, 07733

Nov 20, 2025 → Nov 24, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 26, 2025
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 25, 2025
2 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Nov 20, 2025 Completed: Nov 25, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 4
Nov 20 → Nov 21 Ready for Scheduling ▶ Running 1 1 / 4
Nov 21 → Nov 21 Assigned ▶ Running 0 1 / 4
Nov 21 → Nov 25 Scheduled ▶ Running 2 3 / 4
Nov 25 → Nov 25 Tech On Site ▶ Running 0 3 / 4
Dispatch 0.0d
Coordinators 3.1d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 20, 2025 Due: Nov 26, 2025 Completed: Nov 25, 2025 (1 days early)
📅
2.6 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545626
Midmark Service Request Dispatch Authorization - WO-00129931
Closed
Zone 1 NWD C645 Vent Issue Monday-Thursday: 9am-6pm. Friday: 9am-5pm. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Corinne Pillar
Owner
Jessica Sells
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316628 (current) Invoiced
Repair • Pete Ramos
Created: Nov 20, 2025 • Closed: Nov 24, 2025
Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21/25 RBerry- Spoke with Corinne Pillar scheduled for 11/24/25. Arrival time between 10AM-12PM.


11/20/2025jsells

spoke with Lisa, and I gave her the WO# and told her a coordinator will call to schedule the visit

🔧 Work Performed
Tech inspected the unit and found it in good condition. Completed 2 cycles on the unit. Recommended that the customer replace the water hose at its next scheduled PM. Checked all functions, and everything is working properly.
🔍 Technician Findings
Tech found the unit in good condition and it working properly.
⚠️ Problem Description
Zone 1 NWD C645 Vent Issue Monday-Thursday: 9am-6pm. Friday: 9am-5pm. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Nov 20, 1:01 PM
Case Number: 00545626
Subject: Midmark Service Request Dispatch Authorization - WO-00129931
Status: Closed
📋
Work Order Created Nov 20, 5:33 PM
Work Order: WO-01316628
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Nov 20, 5:47 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14m
👷
▶
4 Technician Assigned Nov 21, 2:53 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 6m
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-11-24T15:30:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Nov 24, 10:24 PM
3x Labor Added → Status: Tech On Site → Status: Completed
🔧
Status: Tech On Site by Pete Ramos
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 7h
✔️
Status: Completed by Pete Ramos
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 4.2 business days
📄
▶
3 Status: Ready to Bill Dec 2, 1:23 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-247982

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00545626
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
Nov 24, 10:30 AM
Created
Nov 20, 5:33 PM
Invoice #
SM-247982

Work Details (3)

Name Type Status Qty Amount Date
WL-03019310 Labor Open 1 $0.00 Nov 24, 10:24 PM
WL-03019311 Labor Open 1 $110.00 Nov 24, 10:24 PM
WL-03019312 Travel Open 25 $110.00 Nov 24, 10:24 PM

Details