Please create a Repair WO for Site ID: 25166 - inX stretcher battery installment. Customer already has the new battery and a PM WO-01312461, so this can be scheduled at the same time.
12/10 KWeiss, Reviewed pictures and closing w/o for billing review.
12/10/25 Dpatton - Placing in L2 Review forj pic/parts review
11/25 KKelch called Brandon back to schedule for 12/8 between 9 and 11 am. Customer confirmed. Call logged on WO-01316650
11/25 KKelch called Brandon to schedule for 12/8 between 9 and 11 am. Left VM,. Call logged on WO-01316650
11/21 KKelch called Brandon to schedule for 12/8 between 9 and 11 am. Left VM. Call logged on WO-01315461
🔧Work Performed
On the INX, I charged and installed the new battery. I cleaned and lubed the cot. I checked all wires, and all were in the correct place. I removed the SD card data from the cot and made sure the sensor and cot were up to date. I then tried to load the cot and found that the wire harness was not allowing the two TC sensors to work correctly and would not allow the cot to load. Ferno Just returned this cot to the customer and this was the first time being used. I contacted Ferno and the cot will need to be returned to Ferno to fix the harness. I completed the pm on the unit. I function checked the unit and the unit failed. The cot is to be returned to Ferno. Cot is not safe to be used.
NO TRAVEL DUE TO ALREADY BEING ONSITE FOR PMS.
🔍Technician Findings
On the INX, I found that the customer was needing a new battery.
⚠️Problem Description
https://www.ebiotrack.com/workorder.php?wo=69398
Repair WO for Site ID: 25166 - inX stretcher battery installment. Customer already has the new battery and a PM WO-01312461, so this can be scheduled at the same time.
📄Description
Ferno iNX Powered Cot
📋
Outbound to +18175830046
Completed Nov 25, 2025
11/25 KKelch called Brandon back to schedule for 12/8 between 9 and 11 am. Customer confirmed. Call logged on WO-01316650
📋
Outbound to +12149875388
Completed Nov 25, 2025
11/25 KKelch called Brandon to schedule for 12/8 between 9 and 11 am. Left VM,. Call logged on WO-01316650
Dec 10, 2025 8:48pm
12/10 KWeiss, Reviewed pictures and closing w/o for billing review.
📅
WO-01316650 - Repair - iNX - University Park - University Park Fire Department - TX
Dec 8, 2025 10:00am – 12:00pm
Work Order: WO-01316650
Account: UNIVERSITY PARK FIRE DEPARTMENT, TX
Customer Case Number:
Location: University Park Fire Department - TX
Address: 3800 University Blvd, University Park, TX 75205
Manufacturer: Ferno
Model #: iNX
Serial #: 18S015404
Contact Name: Brandon Ferguson
Contact Phone: 214-9
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1000002407
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1000002399
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Timeline
📞
Case Linked Nov 20, 1:48 PM
Case Number:00545648
Subject:UNIVERSITY PARK FIRE DEPARTMENT, TX
Status:Closed
📋
▶
2
Work Order Created Nov 21, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 21, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:40m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Nov 25, 1:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-08T15:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Christopher WomackDec 8, 11:19 PM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 9h
🔩
▶
2
2x Parts Added Dec 8, 11:25 PM
2x Parts Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:6m, 0m
⏳2.1 business days
👀
Status: L2 Review by Diane PattonDec 10, 3:45 PM
From:Closed
To:L2 Review
Duration in Previous:1d 16h
🏁
Status: Closed by Keith WeissDec 10, 8:48 PM
From:L2 Review
To:Closed
Duration in Previous:5h 3m
📄
▶
2
Status: Ready to Bill Dec 11, 10:05 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Dec 12, 4:26 PM
Invoice Number:SM-248734
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)