There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
12/09/2025 JFoley - reached out to tech to complete required fields so WO can be closed.
12/4/25 AJinerson - Discussed w/ tech sup MF and confirmed sending to WM since our soonest avail to cover wouldn't be until 12/11 and the WO is already past the SLA.
12/4/25 AJinerson - 2nd parts order ready to ship, checking w/ tech sup to see if approval of sending soonest avail. tech out of Ft. Lauderdale, FL area on 12/9 since original tech is not available until 12/11 or later.
12/3/2025 Sramen - per chatter from ABelyea, we need to order more parts since the shipment is delayed and has been "stuck" in KY for quite some time. I moved to L2 screening for this to take place.
12/2/25 AJinerson - Parts delay, parts still not delivered to tech yet and no ETA per UPS as of today, 12/2 at 2:00 PM EST.
Chatter to ASM and tech sup on how to proceed/if 2nd parts order needed to ship out.
11/24/25 AJinerson - Per tech sup, schedule for local tech's next available date of 12/2.
11/24/25 AJinerson - Checking with tech sup on how to proceed with this if sending to WM due to local tech unavailable to meet SLA.
🔧Work Performed
replaced power cable after confirming oulet has power
🔍Technician Findings
no power to unit
⚠️Problem Description
Tech will be shipped Power Cable for replacement.
There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Model 300 with Backboard
Dec 2, 2025 1:47pm
@Allison Belyea @Mark Franks Hi team! Tech just informed me that he still has not received the parts for this WO. UPS Tracking is showing the parts are on delay as of 11/24 with no updated ETA yet. Do we need to look into getting a 2nd parts order shipped out, or how should we proceed here? CC @Joseph Anderson
Dec 4, 2025 1:44pm
@Jessica Foley Good afternoon, Jessica - we sent this WO to WM. Thank you!