Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316667 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Inspection • PSM

📍 Newburgh Planned Parenthood — 136 LAKE STREET, NEWBURGH NY, 12550

Nov 21, 2025 → Dec 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (11 biz days late)
Active: 15 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 1 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 16, 2025
14 business days (counted)
Running total: 15 of ? biz days used
Created: Nov 21, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 24 Ready for Scheduling ▶ Running 1 1
Nov 24 → Nov 24 Assigned ▶ Running 0 1
Nov 24 → Dec 16 Scheduled ▶ Running 14 15
Dispatch 0.0d
Coordinators 16.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.9 days
Over SLA
Billing
0.0 days
Created: Nov 21, 2025 Due: Dec 31, 2025 Completed: Dec 16, 2025 (15 days early)
📅
16.0 days Total Age
⏱️
14.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
15.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00545767
eBiotrack - New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 51 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10356
Priority
Standard
Origin
Email
Reason
New Case
Contact
Madeline Abrahante
Owner
Jessica Sells
Created
Nov 20, 2025
Work Orders from this Case (1)
WO-01316667 (current) Invoiced
Inspection • Edward Arias
Created: Nov 21, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 103 days old
🚨
Primary Delay 14.8 days stuck in "Scheduled"
⏱️
Total Delay 15.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
14.8d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/24 KSmith -- Madeline requested any day besides a Monday. Scheduled for 12/16.

11/24 KSmith -- Responded to Madeline's email providing 12/15 as a scheduled date and am awaiting response

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 51 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10356

Timeline

📞
Case Linked Nov 20, 6:02 PM
Case Number: 00545767
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 21, 10:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Nov 24, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 0h
🗓️
▶
2 Status: Scheduled Nov 24, 12:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-16T14:00:00.000+0000
🚨 15.0 business days
⏱️
3x Labor Added Dec 16, 10:11 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 54
⏱️
Labor Added Dec 16, 1:47 PM
Type: Labor
Status: Open
Qty: 4.25
✔️
Status: Completed by Edward Arias Dec 16, 3:15 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22d 2h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 18, 4:37 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Dec 22, 8:53 AM
Invoice Number: SM-249397

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 14.8 business days (threshold: 2.0 business days)
Exceeded by 12.8 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00545767
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Edward Arias
Scheduled
Dec 16, 9:00 AM
Created
Nov 21, 10:55 AM
Invoice #
SM-249397

Work Details (4)

Name Type Status Qty Amount Date
WL-03039073 Labor Open 1.5 $0.00 Dec 16, 10:11 AM
WL-03039074 Labor Open 0.5 $0.00 Dec 16, 10:11 AM
WL-03039075 Travel Open 54 - Dec 16, 10:11 AM
WL-03039324 Labor Open 4.25 $1,831.40 Dec 16, 1:47 PM

Details