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WO-01316675 ↗ ServiceMax

PLEASANT TOWNSHIP FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Pleasant Twp FD — 10 West Pleasant Street, Catawba OH, 43010

Nov 21, 2025 → Dec 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Dec 2, 2025)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 2, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 21, 2025 Invoiced: Dec 2, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0
Nov 21 → Nov 21 Assigned ▶ Running 0 0
Nov 21 → Dec 2 Scheduled ▶ Running 5 5
Dispatch 0.0d
Coordinators 5.9d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Field Work
0.7 days
Created: Nov 21, 2025 Due: Dec 31, 2025 Completed: Dec 2, 2025 (29 days early)
📅
5.5 days Total Age
⏱️
5.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545790
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 3 pieces https://www.ebiotrack.com/inspection.php?iid=31351
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Willis
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01316675 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Nov 21, 2025 • Closed: Dec 1, 2025
Completed with minor delays
Invoiced • 103 days old
🚨
Primary Delay 5.8 days stuck in "Scheduled"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21/2025 CRamen spoke with Mike and he requested Tuesday 12/2/2025 with tech arrival between 9-11am. 

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 030739383 - Asset ID: 13363453 Stryker Medical - 6390 Power-LOAD Serial #: 170141251 - Asset ID: 13363452 Stryker Medical - 6506 PowerPro Serial #: 170241302 - Asset ID: 13363454
⚠️ Problem Description
Semi-Annual Equipment PM 3 pieces https://www.ebiotrack.com/inspection.php?iid=31351

Timeline

📞
Case Linked Nov 21, 12:00 AM
Case Number: 00545790
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 21, 11:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Nov 21, 12:43 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 4m
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-02T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Dustin Antolin Dec 2, 11:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 22h
⏱️
▶
2 14x Labor Added Dec 2, 4:41 PM
14x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 5h 31m
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 10:19 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 17h, 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248341

Bottlenecks

Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00545790
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Dec 2, 10:00 AM
Created
Nov 21, 11:38 AM
Invoice #
SM-248341

Work Details (14)

Name Type Status Qty Amount Date
WL-03023879 Labor Open 3.25 $0.00 Dec 2, 4:41 PM
WL-03023880 Travel Open 175 $0.00 Dec 2, 4:41 PM
WL-03023881 Labor Open 1 $0.00 Dec 2, 4:41 PM
WL-03023882 Labor Open 0.25 $0.00 Dec 2, 4:41 PM
WL-03023883 Labor Open 0.5 $0.00 Dec 2, 4:41 PM
WL-03023884 Labor Open 2.75 $0.00 Dec 2, 4:41 PM
WL-03023885 Travel Open 175 $0.00 Dec 2, 4:41 PM
WL-03023886 Parts Open 4 $108.00 Dec 2, 4:41 PM
WL-03023887 Parts Open 4 $14.74 Dec 2, 4:41 PM
WL-03023888 Parts Open 2 $7.37 Dec 2, 4:41 PM
WL-03023889 Parts Open 1 $125.55 Dec 2, 4:41 PM
WL-03023890 Parts Open 1 $283.50 Dec 2, 4:41 PM
WL-03023891 Parts Open 1 $21.29 Dec 2, 4:41 PM
WL-03023892 Parts Open 2 $23.36 Dec 2, 4:41 PM

Details