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← WO Overview

WO-01316679 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 Modern Animal Clinic - NOPA — 401 Divisadero St, San Franscisco CA, 94117

Nov 21, 2025 → Jan 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (33 biz days late)
Active: 36 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: On Hold
Nov 21 → Dec 31, 2025
25 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 26 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 15, 2026
9 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 26 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 31, 2026
10 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Nov 21, 2025 Completed: Jan 31, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0
Nov 21 → Nov 21 Assigned ▶ Running 0 0
Nov 21 → Dec 31 On Hold ▶ Running 25 25
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 26
Jan 2 → Jan 15 Ready for Release ⏸ Paused 9
Jan 15 → Jan 15 Assigned ▶ Running 0 26
Jan 15 → Jan 31 Scheduled ▶ Running 10 36
Jan 31 → Jan 31 Tech On Site ▶ Running 0 36
Dispatch 0.0d
Holding 35.8d (excluded)
Coordinators 12.1d
Billing 2.6d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
35.8 days
Coordinators
12.1 days
Over SLA
Billing
2.6 days
Over SLA
Created: Nov 21, 2025 Due: Jan 30, 2026 Completed: Jan 31, 2026 (on time)
📅
45.9 days Total Age
⏱️
25.8d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
10.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545792
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Equipment: SO# Direct URL 3 pieces https://www.ebiotrack.com/inspection.php?iid=31354
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01316679 (current) Invoiced
Preventive Maintenance • Angel Rios
Created: Nov 21, 2025 • Closed: Jan 31, 2026
Completed with significant delays
Invoiced • 103 days old
🚨
Primary Delay 25.8 days stuck in "On Hold"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
On Hold
25.8d
Ready for Release
10.0d
Scheduled
10.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/31/25 ARios - Travel time on WO-01313723

Part of Modern Animal Project. ASC does not need to work this WO. Rhea Berry is working project WOs.


1/15/26 RBerry- Received confirmation from Fantasia Waddell to schedule for 1/30/26 with arrival time between 8-10AM. See logged email.


1/15/26 RBerry- Emailed Fantasia Waddell to schedule for 1/30/26 with an arrival time between 8-10AM. Waiting for confirmation.


1/14/26 Rberry- Per teams chat from DCarvalho, technician will need to stay overnight to avoid OT.


1/14/26 RBerry- Received email from Fantasia Waddell asking about scheduling for this site. Advised that the remaining parts are estimated to deliver today. I'm keeping a close eye on this order and will reach out to scheduled as soon as the delivery is confirmed.


Per email from Fantasia: To get ahead of things I asked the CM what upcoming days would work best and they provided these dates: 1/16, 1/23 and 1/30.


11/21/2025 DNakoff - Working directly with GAS Vaporizer Exchange will be scheduled with preventative maintenance services WO-01313723

🔧 Work Performed
Replaced two vaporizers. The first vaporizer, shipped from GAS (SN: GAS 2444), replaced a Vetland D20 vaporizer (SN: D15233) and was installed on a Vetland Landmark anesthesia machine (SN: 86345). The second vaporizer was a loaner unit, Vetland D20 (SN: D14226), which replaced a Vetland D20 vaporizer (SN: D14780) and was installed on a Vetland Landmark anesthesia machine (SN: 85905). The removed vaporizers were packaged and prepared for return shipment to GAS.
🔍 Technician Findings
Customer had two vaporizers replaced. One was shipped from GAS, and the other was provided as a loaner. (Per Dylan Nakoff)
⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Equipment: 3 pieces Direct URL https://www.ebiotrack.com/inspection.php?iid=31354 Tec 3 service/exchange tracking #: 1Z9A5E860341368176 D20 turnaround boxes tracking #: 1Z9A5E860341753419

Timeline

📞
Case Linked Nov 21, 12:00 AM
Case Number: 00545792
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Nov 21, 11:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Nov 21, 12:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
⏸️
Status: On Hold by Dylan Nakoff Nov 21, 12:59 PM
From: Assigned
To: On Hold
Duration in Previous: 28m
🚨 26.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Dec 31, 1:10 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 40d 0h
2.0 business days
Status: Ready for Release by Rhea Berry Jan 2, 10:32 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 21h
🚨 10.0 business days
👷
3 Technician Assigned Jan 15, 4:56 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 13d 6h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-30T16:00:00.000+0000
🚨 10.9 business days
🔧
Status: Tech On Site by Angel Rios Jan 30, 9:10 PM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 15d 4h, 0m
⏱️
Labor Added Jan 31, 4:37 AM
Type: Labor
Status: Open
Qty: 1.25
🏁
Status: Closed by Angel Rios Jan 31, 5:23 AM
From: Completed
To: Closed
Duration in Previous: 8h 12m
1.0 business days
🔩
2 2x Parts Added Feb 2, 1:50 PM
2x Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 2d 8h
3.0 business days
📨
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00545792
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Angel Rios
Scheduled
Jan 30, 11:00 AM
Created
Nov 21, 11:46 AM
Invoice #
SM-252986

Work Details (3)

Name Type Status Qty Amount Date
WL-03086326 Labor Open 1.25 $0.00 Jan 31, 4:37 AM
WL-03088171 Parts Open 3 $1,170.00 Feb 2, 1:50 PM
WL-03088172 Expenses Open 1 $36.00 Feb 2, 1:50 PM

Details