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WO-01316706 ↗ ServiceMax

CITY OF MIAMI FIRE • Repair • P7

📍 CITY OF MIAMI FIRE - WAREHOUSE/SHOP — 1151 NW 7th St, Miami FL, 33136

Nov 21, 2025 → Nov 24, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 4, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
Created: Nov 21, 2025 Completed: Nov 24, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0 / 7
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0 / 7
Nov 21 → Nov 21 Assigned ▶ Running 0 0 / 7
Nov 21 → Nov 24 Scheduled ▶ Running 1 1 / 7
Nov 24 → Nov 24 Tech On Site ▶ Running 0 1 / 7
Dispatch 0.0d
Coordinators 1.8d
Field Work 0.6d
Billing 2.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Field Work
0.6 days
Billing
2.6 days
Over SLA
Created: Nov 21, 2025 Due: Dec 4, 2025 Completed: Nov 24, 2025 (10 days early)
📅
1.8 days Total Age
⏱️
2.6d in Invoice Pending Longest Stage
🔄
13 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545673
URGENT - EMS L2 Review
Closed
Urgent ‼️ customer Brittney called in with four cots for repair, this is the information she gave. She is low on spares. Customer—Brittney Location—Shop warehouse Equipment INX-19S017439 loose wheel. INX- 18S016318 head wheel not turning. INX- 20S020061 failed to lift with patient. INX- 18S016311 won’t lift with patient.
Priority
Critical
Origin
Email
Reason
New Case
Contact
DNU Brittany M.
Owner
Jessica Sells
Created
Nov 20, 2025
Work Orders from this Case (4)
WO-01316704 Invoiced
Repair • Ray Andreu
Created: Nov 21, 2025 • Closed: Nov 24, 2025
WO-01316706 (current) Invoiced
Repair • Ray Andreu
Created: Nov 21, 2025 • Closed: Nov 24, 2025
WO-01316707 Invoiced
Repair • Ray Andreu
Created: Nov 21, 2025 • Closed: Nov 24, 2025
WO-01316708 Invoiced
Repair • Ray Andreu
Created: Nov 21, 2025 • Closed: Nov 24, 2025
Completed with minor delays
Invoiced • 103 days old
🚨
Primary Delay 2.6 days stuck in "Invoice Pending"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
3.5d / 1.0d SLA
L2 Review
1.0d
Invoice Pending
2.6d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26 KWeiss, Reviewed pictures and closing w/o for billing review.

11/26/25 DPatton - Placing in L2 Review for photo/parts review on INX cot repair)

11/21/25 AJinerson - FSE RAndreu confirmed with customer, Brittney to schedule tech visit on Mon. 11/24.

🔧 Work Performed
Service repair, replace fork and wheel, backrest release cable, tighten, cycle test, clean return to service.
🔍 Technician Findings
Inspect found Head PT. RT. wheel caster bad bearings, not turning. Backrest release cable broke.
⚠️ Problem Description
INX- 18S016318 head wheel not turning. https://www.ebiotrack.com/workorder.php?wo=69888
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Nov 20, 2:29 PM
Case Number: 00545673
Subject: URGENT - EMS L2 Review
Status: Closed
📋
▶
2 Work Order Created Nov 21, 12:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Nov 21, 1:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
🗓️
▶
2 Status: Scheduled Nov 21, 3:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-24T17:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Ramon Andreu Nov 24, 10:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 19h
🔩
7x Parts Added Nov 24, 2:58 PM
Type: Parts, Labor, Travel
Status: Open
Qty: 1, 0.5, 1.1666666666667, 17.5
✔️
Status: Completed by Ramon Andreu Nov 24, 3:09 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 48m, 0m
⏳ 3.0 business days
👀
Status: L2 Review by Diane Patton Nov 26, 8:54 AM
From: Closed
To: L2 Review
Duration in Previous: 1d 17h
🏁
Status: Closed by Keith Weiss Nov 26, 7:12 PM
From: L2 Review
To: Closed
Duration in Previous: 10h 17m
⏳ 1.6 business days
📄
▶
2 Status: Ready to Bill Dec 1, 1:59 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From: Invoice Pending
To: Billing Review
Duration in Previous: 1m
📨
Status: Invoice Pending by Diane Patton Dec 1, 2:06 PM
From: Billing Review
To: Invoice Pending
Duration in Previous: 5m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Dec 3, 11:28 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1m, 0m
💰
▶
2 Status: Invoiced Dec 3, 11:35 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247867

Bottlenecks

Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

📞
Case 00545673
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Ray Andreu
Scheduled
Nov 24, 12:00 PM
Created
Nov 21, 12:45 PM
Invoice #
SM-247867

Work Details (7)

Name Type Status Qty Amount Date
WL-03018730 Parts Open 1 $297.00 Nov 24, 2:58 PM
WL-03018731 Parts Open 1 $106.00 Nov 24, 2:58 PM
WL-03018732 Labor Open 0.5 $65.00 Nov 24, 2:58 PM
WL-03018733 Labor Open 1 $130.00 Nov 24, 2:58 PM
WL-03018734 Labor Open 1.1666666666667 $162.50 Nov 24, 2:58 PM
WL-03018735 Travel Open 17.5 $12.25 Nov 24, 2:58 PM
WL-03018736 Travel Open 17.5 $12.25 Nov 24, 2:58 PM

Details