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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316725 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 North Aurora Chiropractic — 2499 Peoria, Aurora CO, 80010

Nov 21, 2025 → Dec 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (6 biz days late)
Active: 10 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 25, 2025
2 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Nov 25 → Dec 1, 2025
2 business days (counted)
Running total: 4 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 9, 2025
6 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Nov 21, 2025 Completed: Dec 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 25 Ready for Scheduling ▶ Running 2 2
Nov 25 → Dec 1 Assigned ▶ Running 2 4
Dec 1 → Dec 9 Scheduled ▶ Running 6 10
Dec 9 → Dec 9 Tech On Site ▶ Running 0 10
Dispatch 0.0d
Coordinators 10.9d
Field Work 0.2d
Billing 7.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.9 days
Over SLA
Field Work
0.2 days
Billing
7.1 days
Over SLA
Created: Nov 21, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
9.8 days Total Age
⏱️
5.7d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
12.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545836
TMS PM - Aurora
Closed
PM
Priority
Standard
Origin
Email
Reason
New Case
Contact
unknown .
Owner
Jessica Sells
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01316725 (current) Invoiced
Preventive Maintenance • Andrew Przybyla
Created: Nov 21, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 103 days old
🚨
Primary Delay 5.7 days stuck in "Scheduled"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 ABelyea - updated SN#

12.15.25 hshaw - moved WO to BR, actual SN# 90550-01 550000531. Pic attached.

12/1 KKelch per logged VM-we do not need to schedule this with the site and can schedule for any time M-Th

12/1 KKelch called site to schedule for 12/10 at 3:30 pm. Left VM.

11/25/2025 LHill-LM at (303) 341-5353 to confirm contact & equipment.

🔧 Work Performed
Tech performed a PM on the unit. Tech ran a function test on unit and took all the photos. Photos were attached to WO. Tech showed the site manager and he was happy that the PM was completed.
🔍 Technician Findings
Tech arrived on site and was told the unit needs a PM. Unit was found in working order and with no damage.
⚠️ Problem Description
PM
📄 Description
90550,BLOOD PRESS MONITOR,W/TOPSIGN

Timeline

📞
Case Linked Nov 21, 9:25 AM
Case Number: 00545836
Subject: TMS PM - Aurora
Status: Closed
📋
▶
2 Work Order Created Nov 21, 2:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Nov 25, 2:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 0h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 1, 1:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-10T21:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 2, 10:25 AM
Scheduled For: 2025-12-10T23:00:00.000+0000, 2025-12-11T00:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 8, 2:59 PM
Scheduled For: 2025-12-08T23:30:00.000+0000
⏱️
5x Labor Added Dec 8, 5:14 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 17
🔧
Status: Tech On Site by Andrew Przybyla Dec 8, 7:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 5h
✔️
▶
2 Status: Completed Dec 8, 8:28 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Andrew Przybyla
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Dec 9, 8:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 6m
⚠️ 5.0 business days
💵
Status: Billing Review by Hannah Shaw Dec 15, 10:09 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 6d 1h
📄
Status: Ready to Bill by Allison Belyea Dec 15, 10:38 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 29m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Dec 16, 5:58 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249244

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545836
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Dec 8, 6:30 PM
Created
Nov 21, 2:13 PM
Invoice #
SM-249244

Work Details (5)

Name Type Status Qty Amount Date
WL-03030507 Labor Open 0.5 $0.00 Dec 8, 5:14 PM
WL-03030508 Labor Open 1 $0.00 Dec 8, 5:14 PM
WL-03030509 Labor Open 0.5 $0.00 Dec 8, 5:14 PM
WL-03030510 Travel Open 17 $0.00 Dec 8, 5:14 PM
WL-03030511 Travel Open 17 $0.00 Dec 8, 5:14 PM

Details