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WO-01316749 ↗ ServiceMax

Modern Animal Hospital • Virtual Tech - Drop Shipment • PC

📍 Modern Animal Clinic - STUD — 12157 Ventura Blvd, Studio City CA, 91604

Nov 21, 2025 → Feb 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 23, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 45 biz days
🕐 Clock stopped: Invoiced (Feb 2, 2026)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Awaiting Parts
Nov 21 → Jan 30, 2026
45 business days (not counted)
▶ Clock Running
Status: L2 Review
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Nov 21, 2025 Invoiced: Feb 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Jan 30 Awaiting Parts ⏸ Paused 45 —
Jan 30 → Feb 2 L2 Review ▶ Running 1 1
Feb 2 → Feb 2 Completed ▶ Running 0 1
Feb 2 → Feb 2 Assigned ▶ Running 0 1
Dispatch 0.0d
Material Management 45.5d
Coordinators 0.0d
Field Work 0.0d
Billing 19.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
45.5 days
Over SLA
Coordinators
0.0 days
Field Work
0.0 days
Billing
19.8 days
Over SLA
Created: Nov 21, 2025 Due: Jan 23, 2026 Completed: Feb 2, 2026 (9 days late)
📅
46.5 days Total Age
⏱️
45.5d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
62.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545993
<no subject>
Closed
Hello! This Doppler and another one both need the batteries replaced. They keep dying even after a full night charging. It is for the Doppler in treatment and surgery. Model: Vmed Tech - BF2 Model Type: Doppler Asset ID: 6268570 Site: Modern Animal Hospital - Modern Animal Clinic - STUD<https://www.ebiotrack.com/sites.php?sid=21268> Serial #: 211206
Priority
Standard
Origin
Email
Reason
New Case
Contact
Denise Lugo
Owner
Virtual Tech
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01316749 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Nov 21, 2025 • Closed: Feb 2, 2026
Completed with significant delays
Invoiced • 103 days old
🚨
Primary Delay 45.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 62.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
45.5d / 3.0d SLA
L2 Review
1.9d
Completed
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
19.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site Your shipment 1Z12YE010393809436 Delivered On Friday, January 16 at 11:43 A.M. at Office Delivered To STUDIO CITY, CA US Received By: BELLA Proof of Delivery Open the link in a new window
🔍 Technician Findings
Your shipment 1Z12YE010393809436 Delivered On Friday, January 16 at 11:43 A.M. at Office Delivered To STUDIO CITY, CA US Received By: BELLA Proof of Delivery Open the link in a new window
⚠️ Problem Description
Hello! This Doppler and another one both need the batteries replaced. They keep dying even after a full night charging. It is for the Doppler in treatment and surgery. Model: Vmed Tech - BF2 Model Type: Doppler Asset ID: 6268570 Site: Modern Animal Hospital - Modern Animal Clinic - STUD Serial #: 211206 https://www.ebiotrack.com/workorder.php?wo=69900

Timeline

📞
Case Linked Nov 21, 2:22 PM
Case Number: 00545993
Subject: <no subject>
Status: Closed
📋
▶
3 Work Order Created Nov 21, 3:10 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085711
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 46.0 business days
🔩
▶
2 2x Parts Added Jan 30, 11:31 AM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Keith Fricke
From: Awaiting Parts
To: L2 Review
Duration in Previous: 69d 20h
⏳ 2.0 business days
✔️
▶
5 Status: Completed Feb 2, 10:24 AM
Status: Completed → Labor Added → Status: Assigned → Technician Assigned → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.066666666666667
👷
Status: Assigned by Wendy Argueta
From: Completed
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
🏁
Status: Closed by Wendy Argueta
From: Assigned
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 4, 9:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
💵
Status: Billing Review by Diane Patton Feb 4, 1:59 PM
From: Ready to Bill, Billing Review
To: Billing Review, Closed
Duration in Previous: 4h 5m, 0m
📄
Status: Ready to Bill by Diane Patton Feb 4, 5:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 9m
🚨 19.9 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 27d 20h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Awaiting Parts
Duration: 45.5 business days (threshold: 3.0 business days)
Exceeded by 42.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 19.2 business days (threshold: 1.0 business days)
Exceeded by 18.2 business days

🔗 Related Artifacts

📞
Case 00545993
Closed
📦
Parts Order 00085711
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Nov 21, 3:10 PM
Invoice #
SM-255587

Work Details (3)

Name Type Status Qty Amount Date
WL-03084900 Parts Open 2 $291.60 Jan 30, 11:31 AM
WL-03084901 Expenses Open 1 $23.77 Jan 30, 11:31 AM
WL-03087717 Labor Open 0.066666666666667 $29.75 Feb 2, 10:25 AM

Details