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WO-01316797 ↗ ServiceMax

PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK • Misc. Inspection • P5

📍 UNIVERSITY AVE ROCHESTER PLANNED PARENTHOOD — 114 UNIVERSITY AVE, ROCHESTER NY, 14605

Nov 21, 2025 → Nov 26, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 2, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 26, 2025
2 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Nov 21, 2025 Completed: Nov 26, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0 / 5
Nov 21 → Nov 24 Ready for Scheduling ▶ Running 1 1 / 5
Nov 24 → Nov 24 Assigned ▶ Running 0 1 / 5
Nov 24 → Nov 26 Scheduled ▶ Running 2 3 / 5
Nov 26 → Nov 26 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 4.3d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.3 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Nov 21, 2025 Due: Dec 2, 2025 Completed: Nov 26, 2025 (6 days early)
📅
3.3 days Total Age
⏱️
2.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546023
UNIVERSITY AVE ROCHESTER PLANNED PARENTHOOD
Closed
New Miscellaneous Equipment Inspection Two exam lights and thermometers https://www.ebiotrack.com/omnicor/inspection.php?iid=10358
Priority
High
Origin
Phone
Reason
New Case
Contact
Paul Regoord
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (1)
WO-01316797 (current) Invoiced
Misc. Inspection • Bernard Thompson
Created: Nov 21, 2025 • Closed: Nov 26, 2025
Completed with minor delays
Invoiced • 103 days old
🚨
Primary Delay 2.8 days stuck in "Scheduled"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/24 KSmith -- Scheduled for 11/26 with Paul

11/24 KSmith -- Sent email to schedule for Wednesday

🔧 Work Performed
Completed misc inspection of 5 thermometers and 2 exam lights.
🔍 Technician Findings
Completed misc inspection of 5 thermometers and 2 exam lights.
⚠️ Problem Description
New Miscellaneous Equipment Inspection Two exam lights and thermometers https://www.ebiotrack.com/omnicor/inspection.php?iid=10358

Timeline

📞
Case Linked Nov 21, 3:39 PM
Case Number: 00546023
Subject: UNIVERSITY AVE ROCHESTER PLANNED PARENTHOOD
Status: Closed
📋
▶
2 Work Order Created Nov 21, 4:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.9 business days
👷
▶
2 Technician Assigned Nov 24, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 18h
🗓️
▶
2 Status: Scheduled Nov 24, 12:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-26T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Bernard Thompson Nov 26, 10:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 21h
⏱️
4x Labor Added Nov 26, 10:43 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.75, 145
✔️
Status: Completed by Bernard Thompson Nov 26, 11:13 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 54m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 1, 1:32 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:10 PM
Invoice Number: 247859

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours

🔗 Related Artifacts

📞
Case 00546023
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Bernard Thompson
Scheduled
Nov 26, 10:00 AM
Created
Nov 21, 4:30 PM
Invoice #
247859

Work Details (4)

Name Type Status Qty Amount Date
WL-03020712 Labor Open 1.75 $260.75 Nov 26, 10:43 AM
WL-03020713 Labor Open 1 $149.00 Nov 26, 10:43 AM
WL-03020714 Travel Open 145 - Nov 26, 10:43 AM
WL-03020715 Expenses Open 1 $0.00 Nov 26, 10:43 AM

Details